10 Fitch
10 Fitch Avenue
Auburn, NY 13021
315-255-0934
innkeeper@10fitch.com
www.10fitch.com

Policies:

10 Fitch is truly a luxurious, historic property where every guest and their reservation is both important and special to us. Our top priority is seeing that you feel comfortable, pampered, relaxed and have a happy, memorable stay. We want you to come back! To help provide the best possible experience for you we've set in place the following policies. Cancellations: To hold your suite(s) for the dates you would like and remove it from our availability calendar we ask for a deposit equal to 50% of the total charge at the time of booking. If your travel plans change and you must cancel your reservation, please call us at least 30 (thirty) days prior to your arrival date to cancel your reservation and receive a full refund of your deposit less a $25 processing fee per room. If less than thirty (30) but more than seven (7) days is given, a gift certificate in the amount of your deposit will be issued and may be used toward another visit within 12 months. Please note that some restrictions may apply. In the unlikely event that you must cancel with less than seven (7) days notice, please understand that we must ask you to take responsibility for your entire reservation if we are unable to re-book your suite(s). Rates/policies are subject to change and vary during high impact periods and special requests. We are unable to refund deposits for all holidays, including but not limited to: New Year's, Valentine's Day Weekend, and Memorial Week. July 4th Week, Labor Day Weekend, Columbus Day Weekend, Thanksgiving Weekend, and Christmas Weekend. Please be 100% sure of your travel plans when making all reservations. Check in and check out: Check-in is between 3pm - 5pm at which time staff are always here to unlock the door and welcome you in. ** Late Arrivals ** If you will be arriving after 5pm we ask that you let us know ahead of time (at least 24 hours) so we can plan for your arrival and have someone available to let you in or set you up with self-check in procedure/location of a key if necessary. Check out Mon-Sat is at 11:00am, Sun 10:30am Children: 10 Fitch is regarded as a quiet escape and romantic getaway for most of our guests, and we work hard to foster that environment therefore it is not an appropriate place for children under 16. Smoking: You may smoke outdoors on the back deck and we ask that you please use the ash pots provided. No smoking is permitted anywhere inside 10 Fitch. Candles: Since open flame candles are extremely dangerous in this old, historic, century old beauty we simply cannot allow them in our guest suites. But we are all about romance here at 10 Fitch so we're found some wonderful, very realistic, battery operated wax candles and will be happy to provide them for your enjoyment during your stay with us upon request. Pets: We are sorry but we are unable to accommodate guests pets at 10 Fitch. For those who may have allergies please note that the owners have a long hair Chihuahua. Please Note: Rates and Policies are subject to change without notice. Thank you.