Our system meets a specific standard of security set by multiple credit card companies called PCI. Because our system includes security features that require password updates, and deletes credit card information automatically, our customers guests are more safe. Not only that, we pay a company to come audit our system and our company to make sure we meets these high standards. They give us a certificate to prove it! We’ve been in this industry for 13 plus strong years, and your security matters to us.
Click here to see the PCI certificate
When it comes to shopping online, bigger is better. ResNexus showcases your rooms beautifully with pictures 217% larger than ThinkReservations.
Right from the start your guest can see what they what to see—your rooms! If there is no vacancy then the guest can quickly select the 3-month calendar and see when the room is available.
The ResNexus booking engine is fully customizable. That means when potential guests go to reserve a room they don’t feel like they are being sent to a different looking website.
ThinkReservations pictures are over 4x smaller than ResNexus. Don't make your guests have to squint or click to see what you have to offer.
There are few things more frustrating to a potential guest than having to enter the arrival and departure dates multiple times before they can see any rooms. With ThinkReservations, that’s what happens. In addition, ThinkReservations restricts the availability dates to 12 months.
ThinkReservations allows you to change very little of their booking engine. This can result in your guest wondering if they have left your website.
We’re more than a software company. That’s why ResNexus Essentials and Professional Editions includes free setup and support. In addition, we’re so confident that ResNexus will bring your business more reservations and revenue, we don’t lock you into a long term contract.
Our highly trained staff is ready to answer your call–quickly. ResNexus has some of the highest customer service satisfaction in the Bed & Breakfast industry. To see for yourself, check us out on Capterra and Software Advice.
At ResNexus, we share industry advice from our team of professionals. These people work with hundreds of properties of all sizes on a daily basis. In addition, for those who like to do it themselves, we have an extensive video support library which we add to regularly. We also support chat and respond to Facebook messages.
ThinkReservations has a $500 setup fee and locks you into a year long contract.
ThinkReservations has a small support staff. The result is long on hold times. Unlike ResNexus, ThinkReservations doesn’t allow their customers to leave reviews on Facebook, Google, Capterra or Software Advice.
ThinkReservations does have support videos available on Vimeo but does not have chat or Facebook support options available.
ResNexus provides your business with a free, responsive website for a year. After that it is only $25 per month. That’s hard to beat. The best part is that your ResNexus Website automatically updates your rates, policies and more—saving you time and money.
Not only does ResNexus have the best looking Welcome and Thank you emails, we take your business further with Birthday, Anniversary, Holiday emails and Newsletters. The best part—we set them all up for you as part of our Red Carpet Service.
With ResNexus, potential guests can see your top retail offers and specials right from the start. All your retail items are shown once the guest selects a room—something our competitors copied from us.
We are currently developing our own Cart Abandonment feature at no additional cost. It includes tracking reports and automatic email reminders to guests who did not complete the purchase. ResNexus chose not to partner with Cartstack because we wanted to protect our clients guest information and prevent it from being sold to 3rd party businesses.
ResNexus can connect to a wide variety of marketing channels including Booking.com, Expedia and TripAdvisor. Our marketing channel commission rate is 1% which goes even lower based on volume.
ThinkReservations does offer automatic confirmation and follow-up emails.
ThinkReservations doesn’t have retail sidebars. They do have retail items with pictures even smaller than the ones for their rooms.
ThinkReservations has partnered with Cartstack and does offer Cart Abandonment tools for an additional monthly fee. In addition, by integrating with Cartstack, Cartstack can sell the collected guest information to other companies.
ThinkReservations has direct connects to Booking.com, Expedia, and TripAdvisor, but lacks access to other popular marketing channels. In addition, ThinkReservations charges a 3% commission on all marketing channel reservations.
ResNexus makes it easy to make changes to a reservation. You simply drag and drop the reservation to where you want it to go. You can choose to keep the existing rates or update them based on your preferences. ResNexus also makes it easy to add an additional guest (group bookings) to an existing reservation.
You can easily export your revenue and payment information from ResNexus to Quickbooks. We are working hard at making it even easier.
ResNexus helps prevent a bad experience from happening again by allowing you to ban a guest. Whether they book online or call in to your business, ResNexus reminds you that the guest is on your naughty list.
ResNexus has over ten reporting categories and over 65 reports about occupancy, revenue, taxes, payments, marketing efforts, reservations, retail and operations.
The ResNexus Professional Edition comes with a point of sale system which makes selling retail items on-site a breeze.
Unlike ResNexus, with ThinkReservations you actually have to cancel a reservation to edit it. This creates the hassle of having to write down all the guest information and then entering it again as you create the new reservation. Group bookings are not possible.
ThinkReservations does not support exporting to Quickbooks.
ThinkReservations takes a long time to catch up and does very little innovating.
ThinkReservations does have 25 reports that help you run your business.
Like ResNexus, ThinkReservations does allow you to offer retail items online, however only ResNexus gives you an On-site Point of Sale with inventory limits.