How do I customize our confirmation emails and receipts?

We don't recommend you make too many changes to your confirmation emails and receipt. On this page we can help you make some minor customization changes and to get familiar with this end of Reservation Nexus.

Once you log into Reservation Nexus go to Settings -> Customize. The CUSTOMIZE page will open up. Here you can customize the Confirmation Email, Receipt, Cancellation Email, and Retail Vendor Email.

Notice that above Confirmation Email at the right hand corner of the box is a blue link Test. Anytime you want to customize a receipt or confirmation email, click on the respective blue link Test and a preview of the confirmation email or receipt you want to change will appear. Click on this link to test preview what your Confirmation Email will look like.

Take note of the text on the right hand side. These are tags that are html coded to pull information about your inn from the system or information a guest gives when making a reservation. Now, let's talk about what you are looking at in the email. As you scroll through Confirmation Email you will see these tags already placed in the email.

As a general rule of thumb, we don't recommend you make too many changes to your confirmation emails and recipts.

For example as you are reading through the Confirmation Email you might prefer other wording to "We look forward to your visit and want you to know that we will do everything possible to make your stay pleasant and enjoyable." This is a change that will not omit any pertinent information to your guests. Changing the order of tags, such as placing your logo higher up is another simple change that won't affect the information contained in your confirmation email and receipts.

However, deleting a tag such as [Details] or [ReservationNum] will make information that your guests need unavailable. Luckily, all tags are available to be copy/pasted from the right hand side should this happen.

   Please contact your Red Carpet Professional if you need any additional help.

Additonal Customization

We don't recommend too many changes but sometimes you would like to make text bold or larger/smaller print. Listed below are some tips to highlight text or to use the tags on the right hand side of the page.

As you know, Reservation Nexus uses html coding to customize all of its features available to you. Let's do some simple html coding. We recommend that you keep changes to a minimum to make it easy and efficient for your guests to view. Below is a list of some common html codes you can use to italicize, make text bigger, or bold.

For example, if you want your Policies to appear small you would type in "" around your Policies tag.

Click "Save" and then Test to see a preview. What if you want your Polices to appear small and italicized or even small and bold? As long as each code is closed with a / and < > you can apply more than one code to a text.

If you are receiving an error sign on your preview or the text is not appearing bold or italicized, double-check that you have put in all html codes correctly. Delete any extra spaces between codes. Check to make sure all < > are present and that a / ends all html coding.

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