We aren't getting confirmation emails anymore from Reservation Nexus. What has happened?

More than likely your email provider has decided that emails from Reservation Nexus are spam or the email address in Reservation Nexus is incorrect. Email providers blocking our emails is more common than we would like to see but it makes sense with most inns receiving confirmation emails daily from Reservation Nexus.

How to test if emails from Reservation Nexus have been blocked:

1. Log into Reservation Nexus guest management. You must have General Manager rights.
2. Go to Settings -> Phone Reservations.
3. Is your email address correct under "Send a copy of all confirmation emails to:"? If not, then you probably found the problem.
4. Update "Send a copy of all confirmation emails to:" using a Google, Hotmail or Yahoo email address. Click "Test Email". Wait a few seconds. Did you get it?

If you received the email when you changed it to a different email account (outside of your domain) then your email provider has blacklisted emails from info@resnexus.com. If you didn't get an email on any email you tested, please call your Red Carpet Professional..

How to fix emails from being blocked:

1. Contact your email provider or access their tools however they have it setup. Add info@resnexus.com to the whitelist.
2. Do the same for whatever email program you use on your computer (Outlook, Google, Yahoo, AOL, Hotmail, etc.). Sometimes whitelist is "Safe Senders" or under another name. It doesn't hurt to add info@resnexus.com as a contact in your address book.

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