AUTO PILOT IS HERE!

We are very excited to announce the upcoming official release of our Auto Pilot Edition! It will be released next Wednesday February 7th at noon MST along with the latest Classic update. A preparatory release will be done Tuesday February 6th around noon MST. Please reply to this email or call your Red Carpet Professional during normal business hours to schedule setup and training. Additional fees do apply to Auto Pilot.

Below are some the key benefits of Auto Pilot:

• Automatic Birthday and Anniversary Email Cards. Not only does it boost guest loyalty and retention, it's just plain classy.
• Map out your email promotions or newsletters for the year and schedule Auto Pilot to send them out automatically for you.
• Use auto notification emails for sending directions and a map before your guests arrive as well as a thank you email a few days after their departure.
• Specials and Packages have been completed, allowing you to offer discounts in your promotional emails.
• Seamlessly process credit cards on both online and phone reservations within Reservation Nexus. It's a great time saver. An Authorize.net account is required which we can help you with.
• Auto Pilot supports group reservations. It also allows you to track where your reservations come from.
• We hope that you enjoy our Auto Pilot "marketing brainstorm" session, where we can assist you in planning out the rest of the year.
• We hope that you enjoy our template library that allows you to instantly create great looking professional emails.

IN A NUTSHELL...

This upcoming release is primarily for Auto Pilot. Most of the Classic features have previously been released in what we call silent releases. This next period for the development team will be one of both Classic and Auto Pilot polish as well as completing approved feature requests. We have been holding off on many approved features in order to complete Auto Pilot. Thank you for your patience and understanding.

One of the most excited upcoming features will be the ability to view room rates by hovering over the available dates on your reservation grid. In addition, you will be able to generate a quote without making a reservation. Minimum nights will also appear as a different color on the top and bottom day bars of your reservation grid.

DETAILED CHANGES

Classic Edition - Some have been released previously.

• Guest history tab.
• You can now record notes on blocked rooms, call us and repairs.
• You can now include a logo in your confirmation emails.
• Rooms that generate no revenue now don't count in the Room Revenue report
• Export now includes whether a guest wishes to receive your emails/promotions.
• Search now searches all guests on a group reservation.
• You can now review your subscriber agreement from your Information page. Auto Pilot subscribers will need to agree to the new agreement.
• The security information on the guest information and payment page (guest side) has additional security information.
• You can now edit existing taxes.

Auto Pilot Edition

• You can now require a Cardholder Verification Value (CVV2) value on credit cards. Once again, in order to be PCI Compliant, we CANNOT store that number in your database. You will need to request it each time you charge a card. That is its purpose. Please call Visa, Mastercard, American Express or Discover if you have questions.
• You can now elect to pass more guest information to the Authorize.net gateway.
• Finished specials and packages. Discounts are hidden by default now. Date ranges are now possible for promo codes.
• Finished the report for tracking the results of your Auto Pilot emails (how many clicked through from your email, number of reservations and revenue). We do not track how many people "opened" your email because it is not very accurate anymore.
• Report for seeing who received your emails.

WHITELISTING

Over time we are seeing more of your email servers thinking our confirmation emails are Spam, due to the shear numbers of emails you receive from us. If you stop receiving our emails, you will need to contact your email provider and have them place info@resnexus.com on your whitelist. A whitelist is basically a safe email list. Mentioning whitelist will hopefully assist you communicate clearly with your provider. If they claim it is not their problem, let them know that we are seeing the emails leave our mail servers and talking with theirs. That means that they are swallowing these emails. Email providers use Spam filters to try to help you not receive so much Spam, to reduce the number of emails they have to store on their servers and to not get blacklisted themselves when forwarding emails. Unfortunately, if they swallow any important email, you will never know. It's extremely frustrating, similar to not getting real mail. Your email provider should offer adding us to your whitelist since it is a standard request within the industry.

If you use Yahoo, Hotmail, Gmail or another web based email service, there are ways for you to personally update your whitelist. It never hurts to simply add us to your online address book.

BEHIND THE SCENES

In the past, we performed our silent releases late at night or in the wee hours of the morning. We have gone away from this in the last few months and moved to lunchtime releases. Lunchtime seems to be the slowest part of your day. The main reason for this change is if a problem arises from a release, we are already at the office to either fix it immediately or roll back to the last working version. With a late night release, there is the chance of waking up to an issue that interrupts checking out departing guests. With all major releases like the upcoming one, you are notified of them in advance. Silent releases involve low risk changes or improvements. All versions are tested and tried on our development servers and by test subscribers. Some possible problems such as load or high use issues can't be tested until released to all subscribers. We apologize for any inconvenience and wanted to take a minute to explain some of our operational procedures. We do everything we can to make Reservation Nexus reliable, fast and stable. Like in your business, there are times that problems simply arise and we do our best to resolve them as quickly as possible. Your patience and alertness is deeply appreciated by the entire team.

In the times that we live, in the event of a catastrophic event such as a natural disaster or terrorist act to the collocation facility we use, as long as we can find a working Internet connection, our estimated rebuilding time (which would allow you to log into Reservation Nexus) would take around 6 hours using the secure offsite backups we keep in a different part of the country. It never hurts to keep in a book a printed copy of the reservation emails you receive from us, sorted by arrival date as well as your daily Reservation Nexus emails as the ultimate backup for that 6 hour rebuild time. We hope that it never happens, but solid emergency plans are the best way to be prepared just in case.

THANK YOU!

As always, we thank you for choosing Reservation Nexus and hope all is well with your enterprise. It is a pleasure working with you and serving you!

Sincerely,

- The Reservation Nexus Team