Seamless Guest Management

Do You Run Your Inn Or Does It Run You?

Running an inn can be like a second marriage or raising a puppy that never grows up. The key to becoming profitable and maintaining your sanity is in finding and creating systems that help you take control of your inn, otherwise your inn may take control of you.

Take Control & Save Time With Reservation Nexus

Reservation Nexus has everything you need all in one system. It not only allows guests to make "live" reservations from your website, you record your phone reservations in it as well. What are the advantages of using only one seamless system? There is no possibility of double bookings and you only have to learn one system.

Easy-To-Use... For Real

So many systems claim to be easy-to-use yet once you start using them, you find out they must have been talking about it's easy-to-use if you're a computer genius. Reservation Nexus was designed from the ground up around making it not only easy to use, but easy to learn. Reservation Nexus is intuitive. It wasn't an afterthought or something a marketing director came up with. Easy-to-use revolves around understanding key design principles and sticking with them.

Most savvy innkeepers during their training get ahead of their Red Carpet Professional. "Yeah, I see the pattern. Wow this is easy. I should be fine." After an over-the-phone personalized training, innkeepers who are not computer experts feel very comfortable with Reservation Nexus. If you forget how to do something, your Red Carpet Professional is just a phone call away and is always happy to help you. They even help you make adjustments like changing room rates, minimum nights and your tax rates.

Reservation Nexus does not believe in "best of luck to you" support where once you buy the product, good luck figuring out how to set it up and use it. We also don't believe in putting computer programmers on our support lines who struggle with avoiding techno babble. Our Red Carpet Professionals are not computer nerds. They are professional customer service gurus.

Increase The Value Of Your Inn

With Reservation Nexus, you will be able to sell your inn for more if and when the time comes. What are prospective buyers looking for when purchasing and taking over an inn? First, they will want to look at your numbers to make sure they are getting what they are paying for: occupancy, revenue, # of repeat guests, taxes, outstanding balances, deposits, etc. Second, they are looking for what systems you have in place which will make it easy for them to take over. Potential buyers love Reservation Nexus because they quickly see how easy it is to learn and how much it does for the inn. It's like having a full-time staff member for pennies on the dollar. After the sale, they more than likely will want to communicate with existing guests to inform them that the inn is under new ownership. Names on paper don't cut it. Guests stored in Reservation Nexus make this very easy.

Phone Reservations

Phone reservations are all about accuracy, speed and capturing guest information. It's extremely easy to record phone reservations in Reservation Nexus. Capturing guest information include their birthday and anniversary are instantly integrated into our automated marketing technologies.

Confirmation Emails

Both you and the guest receive a confirmation email on both online and phone reservations. Completely customizable, you can include with the reservation information your policies as well as a map & directions. Brand your inn by including your logo.

Front Desk & Housekeeping

It's easy to check-in arrivals, take payments, deliver roses to the appropriate room and much more. Front Desk allows you to manage arrivals, departures and stay overs. Housekeeping permits you to track which rooms need to be cleaned or turned over.

Powerful Reports

Reservation Nexus has over 50 powerful reports to help you steer your inn in the right direction. The reports by themselves make the investment worth it and are huge save timers.

Reminders

Coordinate with your staff easily with our built-in reminders. Important reminders are viewed when you staff log into Reservation Nexus for easy communication.

You can see who has read your reminder and who has not.

At-a-glance Calendar

Our at-a-glance calendar provides a detailed view of your reservations. It makes it easier to see multiple night stays, which reservations are group reservations and when guests are transferring rooms. Your current reminders as well as upcoming retail reminders are displayed at the top for easy viewing. This feature is a part of our Auto Pilot Edition

Group Reservations

If you handle weddings, corporate events or other group events, you can easily add and assign additional guests to each room, package and retail item. Separate bills can be created or one party can pay the entire bill.

Reservation Sources

Track where your reservations come from. If you use pay-per-clicks, you are able to enter tracking scripts from Google and Yahoo to track your sales.

Multiple User Logins

You have full control of what staff members can and can't do within Reservation Nexus. A separate login is created for each staff member so that you can keep track of who takes a phone reservation, who cancels a reservation, etc. Choose from general manager, front desk worker, housekeeper, owner and even investor.

Settings

Your Red Carpet Professional help's you customize Reservation Nexus to your inn's needs. However, for the do-it-yourself innkeepers, everything your Red Carpet Professional can do, you can as well. You have full control.