Processing a credit card payment quickly and easily is important, especially with regards to guest convenience. When a guest is arriving or departing, it's embarrassing and frustrating for all parties when their card can't be charged quickly and efficiently.

Use your CURRENT credit card processor to continue processing credit cards when you make the switch to ResNexus. We use a payment gateway to communicate with your credit card processor, so payments can be processed and funded to your business bank account.

Do you have to process credit cards through ResNexus? Not at all. You can process cards through your current terminal / method, and record the transaction in ResNexus.

Benefits to processing credit cards though ResNexus:

• Process payments in the blink of an eye.
• Enjoy a lower rate by using a card reader. 

A credit card processor allows you to process credit cards and deposit the payments into your business bank account.

Businesses upgrading to ResNexus enjoy KEEPING THEIR EXISTING credit card processor.

If you're unhappy with your current credit card processor, let us know and we'll make a recommendation based on your industry.

What to look for when evaluating a credit card processor:

• Are their rates competitive? A little better rate normally means enough to cover a utility bill or the cost of ResNexus.
• Watch for hidden or extra fees. If you're not PCI compliant, you may be paying one of these "extra" fees.
• How's their customer service? Do they answer when you call, and reply to your emails?

A payment gateway is a service that allows software like ResNexus to communicate with your credit card processor.

Complete Merchant Solutions (CMS) is a credit card processor and payment gateway all-in-one. What's the advantage of using a payment gateway? It's free of charge when signing up, and there are no additional payment gateway expenses. They perform the setup, you complete one setting in ResNexus and you are up and running. They also offer a free card reader when switching. Click here to learn how to configure CMS within ResNexus.

Authorize.net is one of the most trusted brands in the industry. Authorize.net charge a setup fee, monthly fee, per transaction fee and a batch fee. If you switch to Authorize.net we'll help with the transition. If you're already using Authorize.net, you're good to go. Click here to learn how to configure Authorize.net within ResNexus.

Using a credit card reader is a key component to processing credit cards quickly.

ResNexus supports the use of card readers. You simply plug the reader into your device and let ResNexus know you are using a card reader. The card reader needs to be in "keyboard emulation mode".

ResNexus works with most brands of card readers.

• You receive a lower rate when using a card reader because the card is present.
• Card readers are relatively inexpensive

Extra security is required when storing credit cards. ResNexus is PCI compliant via audit. Certified auditors constantly audit ResNexus to ensure we meet the highest industry standards.

Additional security precautions have been made to ResNexus. For example, all guest credit cards are deleted 45 days after guests depart from your property. This keeps the number of credit cards on file extremely low. You can also lock down access to the ResNexus back office to specific Internet addresses (IP addresses) and dev ices. You are notified whenever someone tries to log in from another Internet address.

It's a solid business practice to collect a deposit for services rendered in the future. First, it ensures the card on file is legitimate and has funds available. Secondly it communicates to the guest that their reservation is confirmed and they are committed to show up.

When online reservations are booked through ResNexus' online booking engine for your property, request for a card on file is made and, per your preference, a deposit can be collected to complete the reservation.

When handling a phone reservation through ResNexus' back office for your property, you can elect to configure and use the "Auto Collect" button to process the pre-configured deposit. This makes taking a deposit a breeze.

What type of deposits can you auto collect within ResNexus?

• Collect a percentage (%) of the total amount.
• Collect a dollar ($) amount.
• For the lodging industry, you can collect the first night's stay.
• You can choose to collect tax and retail items upfront.
• Gift certificates are always collected in full.