AUGUST 25, 2022 1:00 PM MST - PAST WEBINAR


Distance Yourself Through Selling Tactics

In this ResNexus webinar, you'll learn how to improve your booking rate and phone operations to provide a truly stand-out experience. Presenting is Don Farrell from Fresh Revenues, who has over 35 years of business training experience, and has delivered thousands of presentations to help businesses improve their sales with excellent service and hospitality. Guest satisfaction is only one step in the journey. You won't want to miss this excellent presentation.
PRESENTED BY: DON FARRELL

AUGUST 25, 2022 1:00 PM MST - PAST WEBINAR


Distance Yourself Through Selling Tactics

In this ResNexus webinar, you'll learn how to improve your booking rate and phone operations to provide a truly stand-out experience. Presenting is Don Farrell from Fresh Revenues, who has over 35 years of business training experience, and has delivered thousands of presentations to help businesses improve their sales with excellent service and hospitality. Guest satisfaction is only one step in the journey. You won't want to miss this excellent presentation.
PRESENTED BY: DON FARRELL

Time Stamps

0:28 - Mission for Today's Audience
3:02 - Got Satisfaction?
6:34 - About Don Farrell
8:34 - Inbound Formula
9:37 - Answer in Three Rings or Less
11:12 - Upbeat, Approved Greeting
13:41 - Qualify, Learn More About the Consumer
15:28 - Adjust Your Tone
16:24 - Explore the Benefits
18:23 - Provide Two Options, THEN the Price
20:12 - Ask to Confirm
21:50 - Ask a Resistance Question
24:18 - Provide Fallback Options
25:12 - Ask to Confirm Again
26:46 - Offer to Call Back Within 15 Minutes
29:50 - What are the results?
31:12 - Is Service Getting Better or Worse?
32:12 - What is EQ?
32:53 - Personality Type: Dominant/Driven
34:17 - Personality Type: Ego/Expressive
35:07 - Personality Type: Stable/Analytic
37:16 - Personality Type: Amiable/Complacent
38:45 - EQ Overview
40:14 - Everyone Sells
43:44 - Summary
47:15 - Q&A

SEE WHY RESNEXUS IS TRUSTED BY THOUSANDS OF PROPERTIES


SEE WHY RESNEXUS IS TRUSTED BY THOUSANDS OF PROPERTIES