Convoyant, LLC. dba ResNexus, which owns and operates www.resnexus.com ("Company") and you enter into this agreement subject to the following Terms Of Service ("Terms"). The terms govern your contractual relationship with the Company.
The Company provides website setup and hosting services to clients that choose to purchase the ResNexus Website Service. This service is not available for resale. The service consists of website setup with a corresponding one-time fee and website hosting and support with a monthly fee. This document covers all terms and conditions of the ResNexus Website Service. By purchasing a ResNexus Website you are accepting this agreement, and understand that the terms and conditions of this service may be updated in the future without notice.
1. WEBSITE DESIGN & LAYOUT. The Company offers two types of Website Services which you can choose to use. The services they provide are outlined below:
A. ResNexus Template Website. Your website will be built from one of the Company's exclusive website templates. These templates are professionally designed to meet the current trends of the hospitality industry. No contract is required. The chosen website template determines web design and the site layout. It is possible to change colors, fonts and add additional sections or pages.
The standard template website setup includes up to 10 web pages. It is possible to add additional pages during the setup or after publishing the website for an additional fee.
B. ResNexus Custom Website. The Company will provide you a uniquely built website that is professionally designed and meets the current trends of the hospitality industry.
The custom website setup price varies depending on the package you choose and a minimum 2 year contract is required.
2. WEBSITE CONTENT. You are responsible to provide textual and visual materials: property description, room information, logo, images, videos, etc. The website service does not include content development, branding or logo creation. Failure to submit required content within the agreed-upon timeframe may result in additional charges.
3. INTELLECTUAL PROPERTY. You are responsible for all copyrighted material used on the website, including copyrighted materials purchased from third parties. By providing website content, you are aware that any elements of text, graphics, photos, designs, trademarks, artwork or other materials provided are either owned, or they have the appropriate right of use from the actual owner. The Company has the right to reproduce the artwork and website pages for its advertising and marketing efforts without requesting your permission.
You shall indemnify, defend and hold the Company harmless from any and all third party claims, damages or losses (including reasonable attorneys' fees) related to the infringement of any intellectual property right or copyright with respect to any material provided to the Company.
4. DOMAIN. You are responsible for purchasing and managing your own custom domain. The Company will provide instructions on how to change DNS settings so the domain can be linked to the website. You are responsible for making changes in the domain settings. The domain expiration date has to be provided during the content collection phase for tracking.
5. TIMELINE. The Company is committed to providing conscientious and diligent service, but does not guarantee delivery dates. The estimated website delivery date is provided during the first call.
Your final delivery date shall depend on your prompt, efficient and correct delivery of materials and information needed for the website. If you do not provide the materials and information in a timely manner then the Company will not be responsible for delivery of the website and any agreed upon delivery dates will be automatically extended.
6. ADDITIONAL SERVICES. The Company agrees to provide the additional services:
SEO (Search Engine Optimization) Primary Setup. Meta title, meta description, heading tags, and alternative text will be set up based on the content you provide. If the written content is incomplete or not provided, SEO will be left blank.
SSL certificate. The Company will provide and maintain SSL certificates for your active custom domain upon publishing your website, and as long as your ResNexus Website subscription is active.
Privacy page & cookies. Your website will have an additional privacy policy page and a cookie notification with a standardized privacy policy statement provided by the Company. Customization to the statement for specific requirements should be provided by the property owners to be implemented.
Terms & Conditions page. Your website will have an additional section where your property policies can be added. Content should be provided by the property owners to be implemented.
Mobile and tablet optimization. All the website content and design will be responsive and optimized for mobile and tablet devices. Due to the constant influx of new devices entering the market, achieving optimization for every single device may not be feasible immediately, as adjustments and code updates are often required.
ResNexus booking engine integration.Your website will feature your ResNexus booking engine link and its design will be configured to fit your website.
7. WEBSITE CHANGES AND EDITS. During the website setup, Company will send you the website for review. You will be able to preview the site and leave comments, in preparation for the publish date. It is necessary to have the domain credentials & full access prepared for the scheduled publish date. Publishing the website will be performed by a Professional Service – Website Designer. Additional updates and review sessions beyond this point may be subject to additional costs.
Requesting extra changes than specified above is subject to additional fees. Redesigning a page, adding new pages and changing the website design are examples of major changes which are subject to a new quotation.
8. CUSTOMER WEBSITE BUILDER ACCESS. Once the website is published, you will have access to update written content and pictures, view site analytics, manage form responses and blogs, if it is added to the website.
The ResNexus Website Builder site stats and analytics include the following information:
- Content data – breakdown of visits according to pages
- Engagement – visitors by device, as well as information about visits and page views
- Traffic sources – ways that visitors got to the site
- Browsers & OSs – which browsers and operating systems visitors were using
- Geolocation – where visitors were in the world when they visited
- Personalization – performance of activated personalization rules
9. ACCESSIBILITY COMPLIANCE. You are responsible for accessibility compliance of your website ADA, AODA, WCAG. You shall indemnify, defend and hold the Company harmless from any and all third party claims, damages or losses (including reasonable attorneys' fees) related to any accessibility compliance claims. ResNexus Websites are built considering these accessibility guidelines but do not guarantee certification and compliance.
The ResNexus Website Builder offers integration with AudioEye web accessibility tool that provides full-coverage support needed to ensure the website is compliant in conformance with the Web Content Accessibility Guidelines (WCAG) 2.1. AudioEye offers paid plans to work with any ResNexus Website.
10. WEBSITE HOSTING AND SUPPORT. The Company offers two hosting options.
One option only provides website hosting and you must pay for any additional support.
The second option includes both hosting of your website and common support requests including image changes, text / content updates, duplicating pages / components, website builder training, updating buttons, script and tracking tags, and more.
You can place requests and report any concerns through websites@resnexus.com
Our ResNexus Professional Website Services team will assist with your needs. The ResNexus Websites Platform is built to minimize downtime, with an SLA of 99.5%. The Company is committed to addressing site outage at the highest priority and does not offer any compensation or refund policy.
11. PRICING AND BILLING. The Company Website Service charges are added to your ResNexus Account and charged according to the configured payment method. Payments are non-refundable.
- The one-time setup fee is charged upon you purchasing a Website from the Company.
- The monthly platform fee is charged from the beginning when you request and purchase a Website from the Company. This is continuously charged on a monthly basis while you are subscribed to the ResNexus Websites Service.
- Add-on applications and additional services: one-time services are charged at the moment of request and confirmation of the charge for the service. Recurring fees will be included in your bill, this is either charged on a monthly, quarterly or annual basis depending on the configured payment period on your ResNexus Account.
- If you request a ResNexus Custom Website, you agree to a 2 year non-refundable contract with the Company for the ResNexus Website Services. If you decide to terminate your ResNexus Website Services before the 2 year contract terms are met, you agree to pay the remaining monthly website fees and initial setup costs required by the 2 year contract.
12. SERVICE TERMINATION. This Agreement shall apply for an indefinite term and may be terminated by either party by providing (30) thirty days' notice to the other party. In the event of termination of this Agreement, you shall pay all fees due ResNexus within fifteen (15) days after the end of the term in question.
Failure to make a payment will result in the automatic suspension of your ResNexus Website Service. In the event of a suspension, your website will be unpublished immediately.
The Company will retain the unpublished website copy for 6 months from the date of suspension. After this period, the website copy will be deleted.
To end your ResNexus Website Service only, you should reach out to the ResNexus Websites Service team at websites@resnexus.com. This service will be canceled and the website will be unpublished. The monthly charges will be removed from your ResNexus Account and you will lose access to the ResNexus Website Builder. All payments are non-refundable.
Upon termination of this Agreement you have the right to request a html copy of your ResNexus Website subject to the following: you agree to pay the Company a sum equal to yearly cost of the ResNexus Website service plus any remaining balance of the initial one-time setup fee. After 2 years of paid website service, you can request a html copy of the Website for a sum of $0.
The Company reserves the right at any time to change or discontinue the ResNexus Website Service with or without notice. You agree that the Company shall not be liable to you or to any third party for any modification, suspension, or discontinuance of the service. The Company reserves the right to refuse, cancel the service if the Company policies and restrictions are violated.
