Our highly trained staff is ready to answer your call–quickly. We also provide emergency support if your business runs into problems after hours. ResNexus has some of the highest customer service satisfaction in the Hospitality industry. We also respond to Facebook messages and have a chat option on our website.

Cloudbeds customer support is also highly rated and includes chat and email. If you would like to talk to a representative over the phone, Cloudbeds lets you schedule an appointment.

ResNexus is highly rated on Google, Facebook and has hundreds of reviews on Capterra and Software Advice. Many of our reviews mention our customer and phone support. We recommend you check out both companies user reviews found on these sites.

Cloudbeds also has a high rating on Facebook and on Google as Cloudbeds San Diego. They also have hundreds of reviews on Capterra and Software Advice.

ResNexus has been in the hospitality industry for over 20 years and we’ve never been stronger. We take pride in our ability to innovate and serve thousands of customers. ResNexus is financially independent and is not interested in involving outside investors who could possibly dictate our business decisions.

Cloudbeds is, as of the time of this writing, venture-capitalist funded, meaning it uses outside investment funds to operate. In exchange for this funding, investors often get equity and voting rights within the company. Cloudbeds has had many rounds of successful funding and has grown rapidly.

When it comes to shopping online, bigger is better. ResNexus showcases your rooms beautifully, with thumbnail pictures that are over twice the size of the thumbnail pictures found on Cloudbeds.

Cloudbeds thumbnail pictures are smaller than the thumbnail pictures on ResNexus. Both ResNexus and Cloudbeds let the guest click on an additional link to view larger pictures.

ResNexus was designed with your guest in mind, because we know that if your guest has a great shopping experience your business will increase revenue. ResNexus uses simple step-by-step progression with room selection, multiple rate types, retail offers, policy agreement, and payment information. In addition, your guest has the option of shopping by special or package first and then selecting the room–a ResNexus-only feature!

The Cloudbeds Booking Engine does alert the guest if special or package requirements are not met. However, unlike ResNexus the Cloudbeds Booking Engine doesn't help the guest fulfill the special or package requirements through an automated wizard. In addition, your guests are not permitted to purchase add-ons or retail item upsells until after they have purchased a room and entered credit card information.

During the booking process you can offer retail items, specials, or packages in an intuitive and eye-catching way through side bars. In addition, your guest is shown your add-ons again after they select the room and before payment is collected. Retail items can give your business thousands in additional revenue and enhance your guests' stay.

With Cloudbeds, the add-on or retail item list is only available when the reservation is complete, right after the confirmation screen. And at the moment, add-ons cannot be selected prior to the guest completing and paying for the reservation.

If your guest accidently closes the browser window or gets interrupted—no problem—ResNexus remembers their room or unit selection when they start shopping again.

Unlike ResNexus, Cloudbeds Booking Engine does not retain your guest's shopping cart and instead makes them start over again. For example, if your guest accidentally clicks the search button or refreshes the web page, they have to start all over.

With ResNexus Travel Protection, you can protect your business from revenue losses from last-minute cancellations due to illness, injury, death, or travel delay. Your guests can simply select the Travel Protection option during the booking process, and if they cancel for one of the protected reasons, both you and your guest will be reimbursed 100% of the booking cost minus the travel protection fee.

Cloudbeds provides a travel insurance through their integration with FlexMyRoom. Unlike ResNexus, the connection is not automatic and you will have to contact the support team at FlexMyRoom in order to connect successfully. In addition, the FlexMyRoom travel insurance is only available to properties in Europe, Mexico and the Dominican Republic.

ResNexus websites are affordably priced and include hosting, security, SEO optimization, ADA friendly setup, and initial design! ResNexus also provides additional content writing on your homepage to help increase your Search Engine Optimization. In addition, ResNexus has our price match guarantee, which means you are always getting the website or software for the best price! In addition, ResNexus offers digital relationship marketing services.

Cloudbeds offers a wide selection of template websites. Cloudbeds charges a $299 design setup fee. The monthly fee is $49 per month. In addition, Cloudbeds also offers digital marketing services.

Not only does ResNexus have the best looking Welcome and Thank You emails, we take your business further with Birthday, Anniversary, and Holiday emails and Newsletters. The best part—we set them all up for you as part of our Red Carpet Service.

Cloudbeds also offers automatic email templates. However, unlike ResNexus, Cloudbeds does not collect birthday and anniversary dates during the online booking process and thus does not automatically send birthday and anniversary emails using that information.

With ResNexus, potential guests can see your top retail offers and specials right from the start. All your retail items are shown once the guest selects a room—something many of our competitors copied from us. In addition, your guest can choose to shop by special first and the ResNexus Online Booking Engine will guide the guest to select the qualifying dates and rooms.

Cloudbeds Booking Engine doesn’t have retail sidebars. As mentioned previously, all your add-ons or retail items are shown after the guest has completed their reservation and made a payment. This lessens the opportunities throughout the booking process for your guests to see or consider your add-on offers.

ResNexus can connect to a wide variety of marketing channels including Booking.com, Expedia, and TripAdvisor. Direct connections to Booking.com, Expedia, and Airbnb are also available and reduce costs even more. In addition, ResNexus has a unique direct connection to Vrbo that does not use ical. This helps prevent double bookings from having to manually enter in reservations from Vrbo. Both ResNexus and Cloudbeds have commission-free pricing options to connect to the OTA's. This means that your business has zero additional commission fees charged by your PMS software.

The channel manager Myallocator is one of the original products Cloudbeds produced and it has direct connects to over 300 marketing channels including Booking.com, Expedia, and TripAdvisor.

ResNexus helps prevent a bad experience from happening again by allowing you to ban a guest from making reservations through your online booking engine. Whether they book online or call in to your business, ResNexus reminds you that the guest is on your naughty list.

Unlike ResNexus, the Cloudbeds Booking Engine does not allow you to ban a guest from making a direct online reservation. In Cloudbeds, when you disallow or ban a guest you are notified in the Cloudbeds back office if a guest makes a direct online booking. Then you or your staff will need to manually cancel that banned guest booking.

ResNexus Professional and Premier Editions come with a built-in point of sale system at no additional cost, which makes selling retail items onsite a breeze. In addition, ResNexus integrates with Lightspeed Restaurant POS.

Cloudbeds integrates with a variety of 3rd-party onsite point-of-sale software solutions. This means to sell retail items in person your business will have to spend additional money on those integrations.

In the event the guest cannot make their reservation due to a wide variety of unforeseen illnesses or health conditions, they can apply for a 100% room reimbursement any time up to 14 days before the departure date or up to 30 days after. The automated Travel Protection refund portal looks like your online booking engine and helps reduce the headache of managing the administration of refund processing. In addition, much of the refund or reimbursement process is automatically handled by ResNexus on your behalf. This reduces back and forth phone calls or emails with the guest during the cancellation process.

Cloudbeds integrates with a trip insurance company called FlexMyRoom. FlexMyRoom does not offer an automated travel protection refund process for the United States.