ResNexus vs Reserve America

ResNexus doesn’t charge reservation fees for bookings from our online booking engine. We help campgrounds collect more commission free reservations and increase their return guest rate.

In addition to their monthly subscription, Campground Manager (Astra) which is owned by Aspira charges $5 for each reservation taken through their marketing channels BookYourSite and ReserveAmerica.

ResNexus provides connections to Pitchup, Expedia, Booking.com, AirBnb, and more. These marketing channels charge anywhere from 6-30% per online reservation booked through their directories. However, research shows that online guests still try to book direct through a properties website. The ResNexus online booking engine is easy to use and helps campground guests book direct without charging them or your business additional fees.

With Campground Manager your property has a booking engine linked to your competition. In fact, your potential guest is either encouraged (BookYourSite) or required (ReserveAmerica) to register with their brand—not yours. In essence you are sending your potential guests back to a marketing channel similar to Expedia, Booking.com and AirBnb so that you can pay an unnecessary per online reservation fee.

ResNexus Essentials and Professional Editions includes free setup, data import and support. We also don’t charge to import your data into ResNexus. Our map builder technology allows you to use your existing map. However, if you would like ResNexus to build a map for your property, our maps start at $499 for 50 sites and then $10 per additional site. The maximum that we charge for a map is $2,500.

Astra Campground Manager charges a $900 fee to get your property setup. They do provide an interactive map as part of this fee.

If your guest accidently closes the browser window or gets interrupted—no problem—Cart Abandonment allows you to collect potential guest information such as name, email, and phone number and encourage them to complete their reservation. This allows your business to collect even more commission free revenue.

Campground Manager doesn’t offer built in cart abandonment tools.

Manage your business on your terms by using your CURRENT credit card processor. Our software works with any credit card processor so that payments are processed and seamlessly funded to your business bank account. There are no additional fees from ResNexus to process credit cards.

Astra Campground Manager credit card processors are VeriFone’s PAYware Connect and Edge Link Cloud. If your processor doesn’t work with those two options then your campground will need to switch.

ResNexus can provide your campground with a beautiful, mobile-friendly, SEO optimized, ADA friendly website for only $80 per month and setup fees start at $499. Includes hosting, security, and initial design! Most website companies charge anywhere between $2,500 to $5,000+ to initially build your website. But for a limited time only, our highly trained website designers will design and optimize your new ResNexus website without any additional charge. Your ResNexus Website automatically updates your site rates, policies and more—saving you even more time and money.

Aspira / Astra Campground Manager doesn’t offer website services.

The ResNexus booking engine is easy-to-use and is fully customizable. In addition, the ResNexus Team makes sure that your online booking engine matches your current website, whether it is provided by ResNexus or not. That means when potential guests go to reserve a site, they don’t feel like they are being sent to a different looking website. In addition, all reservations that come through the ResNexus online booking engine are commission free.

Campground Manager sends your guest to BookYourSite. Their logo is displayed instead of your campground’s logo. If you click on the BookYourSite logo your guest leaves your property to go shop elsewhere. In addition, the transition can leave your guest wondering why they were moved to another website with a different logo. Why teach your potential guests to go to a marketing channel like AirBnb to finish booking with you? It could lead to a decrease in potential guests.

ResNexus was designed with your campground guests in mind, because we know that if your guest has a great shopping experience your business will increase revenue. That’s why the ResNexus booking engine shows your sites or map right from the start–a unique benefit that helps your business increase reservations. Your booking engine is your virtual store—immediately show your guests what they want to buy.

Your campground policies are important—but preventing your guest from seeing any sites until they have read and agreed to them can disrupt the natural shopping process. With BookYourSite a potential guest can’t select the dates of their stay until they agree to the policies. Do you want your guest’s first impression to be a list of rules?

With ResNexus you can book from a map or by site. The price is clearly labeled. In addition, if your guest accidently closes the browser window or gets interrupted—no problem—ResNexus remembers their site or unit selection when they start shopping again.

After BookYourSite has required agreement of policies and the guest has entered dates, unit type and unit length the guest can select an available option with a price shown. However on the next screen the price disappears and the guest has to enter more questions and click a "Calculate Price" button. This can leave your guest wondering why the price increased. In addition, if the guest takes too long during the shopping process on BookYourSite they have to start all over beginning with agreeing to the policies and ending with entering all the fields again.

During the booking process you can offer retail items, specials or packages in an intuitive and eye-catching way. Retail items can give your business thousands of dollars in more revenue and enhance your guests stay. Your policies stand out because ResNexus uses a simply step by step progression throughout the reservation process.

Like ResNexus, Campground Manager has a built-in POS system, but it doesn’t let you sell retail items online.

ResNexus doesn’t lock your campground into long-term contracts. We offer a 60 day money back guarantee that if for any reason you are not satisfied we will refund your money.

Astra Campground Manager locks your business into a 3-year contract which includes 5 hours of telephone support per year.

Our highly trained staff is ready to answer your call–quickly. We also provide emergency support if your business runs into problems after hours. ResNexus has some of the highest customer service satisfaction in the campground industry. We also support chat, respond to Facebook messages and have do it yourself support videos.

All six names used by Astra Campground Manager—Mission Management Systems, Astra, Campground Manager, BookYourSite, Aspira and ReserveAmerica yield few reviews. Astra and Aspira can be found on Capterra, but has few reviews. Google reviews are not allowed on all 6. Astra has 4.8 rating on Facebook with 5 reviews. ReserveAmerica has a 1.9 rating on FaceBook with 87 reviews. The BookYourSite App has a 1-Star Rating. Astra does have call in support, chat and a video library.

ResNexus Essentials and Professional Editions includes free setup, data import and support. We also don’t charge to import your data into ResNexus. If you have new staff that needs training, we do that for you at no additional charge.

Astra Campground Manager charges a $900 fee to get your property setup. As part of your software purchase they provide a two-hour online training session with you and your staff to help you get started. Campground Manager does offer onsite training for an additional fee. They encourage you to use the online support manual.

ResNexus is here to help your business grow. That’s why each month we offer educational webinars that discuss everything from developing trends in the hospitality and campground industries to new ResNexus features to help your business operate more easily. We also share news about issues that affect your business on our website and facebook. In addition, we have an annual training conference called ResNexus Academy

Astra has a blog link on their website.

Our system meets a specific standard of security set by multiple credit card companies called PCI. Because our system includes security features that require password updates, and deletes credit card information automatically, our customers guests are more safe. Not only that, we pay a company to come audit our system and our company to make sure we meets these high standards. They give us a certificate to prove it! We’ve been in this industry for 14 plus strong years, and your security matters to us.

Campground Manager (Astra) uses self assessment to determine their PCI compliance. Any software that records, inputs or collects credit card data, whether tokenized or not, should have a qualified 3rd party audit there system and procedures.

ResNexus is one of the fastest growing campground reservation softwares in the industry! ResNexus was created in "the cloud" before most people knew to even call it the cloud. ResNexus was one of the first cloud-based online booking engines and property management software systems. We have grown to over 500 campground properties since 2014. Over 3,100 hospitality properties trust us with their business. Our mission is to "Elevate Industries, one business at a time, through service innovation and education.

Although Mission Management Systems product Campground Manager has been around since 1993, over the last 26 years they have been slower to innovate. They originally started as a desktop campground management software in 1993 with no online booking engine. In 2017, Astra made an online booking option called BookYourSite. Since being purchased by Aspira (ReserveAmerica) in November 2018, Campground Manager has between 600-900 properties using their management software.

At ResNexus, elevating your business and helping it grow is our passion, and has been since 2004. We love what we do and won't sell to a larger company. We care about the thousands of customers that we serve. We continue our tradition of innovation by continually enhancing ResNexus with benefits such as seamless websites, built-in POS, automatic marketing, dynamic pricing, channel management, credit card processing, utility meter and more.

In late 2018, Canadian company Mission Management Systems (Astra Campground Manager and BookYourSite) were purchased by Aspira (ReserveAmerica). Reserve America was founded in 1984 as a directory of campgrounds. ReserveAmerica was later purchased by Aspira and much of it’s growth has come from purchasing other companies.

Not only does ResNexus have the best looking Welcome and Thank You emails, we take your business further with Birthday, Anniversary, Holiday emails and Newsletters. In addition, they are taylored to your campground, not some OTA’s. The best part—we set them all up for you as part of our Red Carpet Service.

BookYourSite does offer automatic email templates, but they are BookYourSite focused and centric. In addition, they are not as visually appealing nor brand specific as the default ResNexus emails.

ResNexus displays your top retail offers and specials to potential guests right from the start. All your retail items are shown once the guest selects a campground or site.

Astra BookYourSite doesn’t have retail sidebars or allow you to sell retail items online.

ResNexus developed our innovative automatic yield management capabilities in late 2013. ResNexus increases your revenue by automatically changing your rates based on occupancy. In addition, your property also can require the guest to stay a minimum number of nights. ResNexus makes it easy to set daily, weekly and monthly rates.

Although Campground Manager does offer yield management, they resisted and discouraged the lodging and airline proven practice. Again showing that Campground Manager is slow to innovate and keep up with hospitality trends.

ResNexus connects to a wide variety of marketing channels such as Booking.com, Expedia, and TripAdvisor in a couple of ways. However you choose to connect to your marketing channels, ResNexus has an option right for your business. We also offer direct connections to Booking.com, Expedia, and AirBnb. ResNexus is willing to direct connect to ReserveAmerica but past offers have been declined.

Astra created its own marketing channel and directory called BookYourSite. Since the Aspira/ReserveAmerica buyout in late 2018 you can also connect to ReserveAmerica. Astra Campground Manager does not let you connect to other marketing channels and directories such as Booking.com, Expedia, and AirBnb.