Data Privacy

Privacy Policy
Effective Date: 02/26/2026

River Retreat Lodge, Inc. (“River Retreat Lodge,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, protect, and manage your personal information when you visit our website or use our services.

This policy applies to information collected through our website and reservation systems. This Policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage.

1. Information We Collect
We may collect the following categories of personal information:

Information You Provide Directly

• Name
• Email address
• Mailing address
• Phone number
• Reservation details
• Payment information
• Account login information (if applicable)

Information Collected Automatically
When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Pages visited
• Date and time of access
• Referring website

This information is used for website analytics, security monitoring, and improving user experience.

2. How We Use Your Information
We use personal information to:

•Process and manage reservations
•Fulfill purchases and services
•Communicate booking confirmations and updates
•Provide customer support
•Improve website performance
•Send marketing communications (if you opt in)
•Protect against fraud or misuse
•Comply with legal obligations

We do not sell your personal information.

3. Payment Processing
Payment transactions are processed through secure, PCI-compliant third-party payment providers.

We do not store full credit card numbers on our servers.

4. Marketing & Communications
If you subscribe to our newsletter or provide your email, we may send promotional or informational communications.

You may unsubscribe at any time by using the link in the email or contacting us directly.

Transactional emails related to reservations will continue as necessary to fulfill services.

5. Cookies & Analytics
Our website uses cookies and similar technologies to:

• Improve website functionality
• Analyze traffic patterns
• Enhance user experience

We may use third-party analytics services such as Google Analytics.

You may adjust your browser settings to decline cookies; however, certain website features may not function properly.

6. Data Retention
We retain personal information only as long as necessary to:

• Fulfill reservations
• Meet legal obligations
• Resolve disputes
• Enforce agreements

After the retention period expires, personal data is securely deleted.

7. Your Privacy Rights
Depending on your jurisdiction, you may have rights to:

• Access personal information we hold about you
• Request correction of inaccurate information
• Request deletion of personal information
• Withdraw consent to marketing communications

California residents may request information regarding personal data disclosures as permitted under California law.

To exercise any privacy rights, please contact us using the information below.

8. International Visitors
While River Retreat Lodge primarily serves guests within the United States, we may process information of international visitors in accordance with applicable data protection laws.

9. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect personal information.

However, no transmission over the internet can be guaranteed 100% secure.

10. Children’s Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13.

11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites.

12. Policy Updates
We may update this Privacy Policy from time to time. The effective date at the top of this page reflects the latest revision.

Continued use of our website constitutes acceptance of the updated policy.

13. Contact Us
If you have questions about this Privacy Policy or your personal information, please contact:

River Retreat Lodge, Inc.
PO Box 10
Irwin, ID 83428
United States

Email: reservations@riverretreatlodge.com

For information regarding property accessibility, please refer to our Accommodation Policies or contact us directly prior to booking.

ResNexus

Our property uses ResNexus to provide online reservation services.

Privacy

ResNexus respects your privacy and is committed to protecting it. Your personal information is collected and stored to facilitate online reservations with our property. Basic information concerning your visit to this site is used by ResNexus to improve its service. Your data is never shared with unauthorized outside parties or sold.

ResNexus has complied with the the foundation principles of GDPR from at least 2010 on and is proud to be GDPR compliant with regards to breach notifications, right to access, right to be forgotten, data portability, privacy by design, and data protection officers. For GDPR inquiries please contact our data protection officer at 385.218.2637.

Security

ResNexus uses industry-standard encryption to protect your personal and payment information during and after your reservation. After your reservation is complete, the system removes your credit card information to prevent theft or disclosure. ResNexus meets or exceeds rigorous industry standards for protecting credit card information and is PCI compliant. This PCI compliance has been verified by an external auditor.

As required by law for owner-occupied properties that have more than 5 units*, properties with 6 units or more should provide a unit that is reserved for customers with disabilities. The property should clearly identify these units and describe the accessible features in sufficient detail to reasonably permit individuals with disabilities to assess independently whether the given unit meets his or her accessibility needs. When selecting an ADA designated unit, if you do not have accessibility or other disability needs, please click cancel and select another unit unless it is the last unit available. If you do not meet the American with Disabilities Act (ADA) requirements for this unit and it is not the last unit available, the property reserves the right to change your reservation to another unit without your permission to accommodate customers with qualifying disabilities.

• Email us at support@resnexus.com
• Call us at 385.218.2637