September 21, 2020 - NEWS

How Hoteliers Can Protect Their Businesses During The Pandemic

Name: ResNexus
Address: 185 East 200 North, Salem, Utah, 84653, US
Telephone: 385-218-2637

NOVEMBER 07, 2019 - NEWS

ADA Compliance Guide for Websites and Online Booking Engines

Article written for Forbes Business Council by Nathan Mayfield, Vice President of ResNexus.

On March 15, 2012, new regulations implementing Title III of the ADA took effect, some lawyers in Florida and other parts of the country use the interpretation of 28 C.F.R. §36.302(e) to sue inns, bed and breakfasts, motels, hotels and other places of lodging by declaring that websites and online booking engines discriminate against those with disabilities.

Use the guide below to help you understand the requirements placed upon the hospitality industry by The Americans with Disabilities Act (ADA) to keep your property protected from potential lawsuits.

4 Ways to Enhance Your Policies to Better Protect Your Property

The travel industry has been considered a low-risk sector of the economy. Whether for business or pleasure, most hotels were able to meet their occupancy and revenue goals. All that changed with the COVID-19 pandemic as local and federal authorities issued protocols for closing businesses in hopes to flatten the curve. This shift caused massive room cancellations for hoteliers, bed and breakfast, inns, and property rentals.

Hoteliers can reduce the negative financial impact of large-scale cancellations by adding policies that allow the property to offer vouchers in place of refunds during unusual emergencies. In addition, you can increase guest satisfaction and peace of mind by allowing your customers to purchase enhanced terms and conditions that protect them from last-minute cancelations due to unforeseen circumstances.

Learn from the airlines and offer vouchers.
Offer flexible cancellations.
Let guests purchase enhanced or upgraded refund terms.
Keep your guests informed.

Learn more about these specific suggestions and how they can help you adjust and adapt from the COVID-19 pandemic.

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