Recently, all major phone service providers formed a new regulated registry called "The Campaign Registry" with one goal in mind: improve the public's view of texting as a secure means of communication. To do this, The Campaign Registry set up a vetting process to ensure business-to-customer communications are for valid purposes and will not be used to scam individuals.

This process involves submitting brand registration information such as legal business name, registered business address, website, and EIN to the service provider to validate your business. Once that trust has been established, you are able to submit campaign registration information. This campaign is reviewed by The Campaign Registry.

This review process is checking for your selected use case and sample message, as well as again validating your website and any information you will provide about your business via text. This process also includes verifying that your guests have the opportunity to opt out of texts at any time.

Starting August 31, 2023, text messages will not be delivered to your recipients until the campaign registration has been approved. Because the campaign registrations are manually reviewed, the approval process can take several weeks.

For your own text messaging subscription, ResNexus recommends beginning the registration process as soon as possible to minimize delays in SMS communications with your guests.

ResNexus has made the registration process as simple as possible. To register your business, navigate in your ResNexus back office to Settings → Text Messaging → Registration and fill out or confirm your business information. (See image below)

Even if you have previously entered this information, click the button labeled "REGISTER BUSINESS." ResNexus handles the rest, providing sample messages and other required information in order to complete the campaign registration portion of the process.

Once your information has been submitted, you are able to view the status of your registration at any time by returning to the registration page. In the event that your registration is rejected, please locate either your CP 575 or 147c notice and contact ResNexus to address the issues. Our support team will gladly assist in correcting the necessary information and getting it resubmitted.

For more information, please contact ResNexus Support at 385.218.2637 or support@resnexus.com or visit https://www.campaignregistry.com/ 

ResNexus has experienced delays during the registration process for our own texting number, which is used to provide text versions of account notices such as new reservation confirmations and guest replies to texts. Even though ResNexus completed the registration process far in advance of the August deadline, we are experiencing extended wait times for support requests with our service provider and delays in the business and campaign verification processes.

As a result, ResNexus users may experience a loss of text notifications being delivered. ResNexus is actively working with our provider to resolve these registration issues.