Data Privacy

Data Protection and GDPR

When you contact us at Nature's Embrace Limited / Dalton Moor Farm for any reason, you will be sharing with us some of your personal data. That may include some or all of your name, age, telephone number, address, and email address.

There may also be a record of the nature of your enquiry, an event you booked to attend, and invoice, or your payment details if you paid by card or through the website, or PayPal. We do not store your card details, this data is held by the card processing site, not Nature's Embrace Limited / Dalton Moor Farm.

If you ever decide to share your card details with us by any other means, we promise to destroy/delete them as soon as we have taken the payment you have authorised, and we will not keep them in our records.

How we hold your data

Depending on how or why you contacted us we may keep none of your data, or we may keep some or all of your data.

This may be in electronic files. These are held on secure third party servers.

Some of your data may also be held in hard copy files. These are held securely in our own files.

How long we keep your data

Electronic files with your data will be held indefinitely unless you request us to delete your data. You can do this at any time by contacting us and asking us to do so.

Hard copy data will be stored for only as long as it is needed for the purpose you shared it with us, or for our business purposes.

We may use your data to contact you for further discussion about your visit or use of our products, events, or services. We may also contact you with updates or news about Nature's Embrace Limited / Dalton Moor Farm, its products, events, or services that we consider may be of interest to you.

We may use your anonymised data for monitoring our performance.
We will never sell or share your data with anyone unless we have specifically discussed this with you.

The only time we need to share your data with anyone is for validation of our funding for free events, when the fund provider may wish to contact you to verify the event took place and was provided to you free of charge. In this case you will have completed a feedback form for us at or shortly after the event and we will have informed you of this.

Deleting your data

You can request that we delete your data at any time. Please contact us at hello@naturesembrace.co.uk.

ResNexus

Our property uses ResNexus to provide online reservation services.

Privacy

ResNexus respects your privacy and is committed to protecting it. Your personal information is collected and stored to facilitate online reservations with our property. Basic information concerning your visit to this site is used by ResNexus to improve its service. Your data is never shared with unauthorized outside parties or sold.

ResNexus has complied with the the foundation principles of GDPR from at least 2010 on and is proud to be GDPR compliant with regards to breach notifications, right to access, right to be forgotten, data portability, privacy by design, and data protection officers. For GDPR inquiries please contact our data protection officer at 385.218.2637.

Security

ResNexus uses industry-standard encryption to protect your personal and payment information during and after your reservation. After your reservation is complete, the system removes your credit card information to prevent theft or disclosure. ResNexus meets or exceeds rigorous industry standards for protecting credit card information and is PCI compliant. This PCI compliance has been verified by an external auditor.

As required by law for owner-occupied properties that have more than 5 units*, properties with 6 units or more should provide a unit that is reserved for customers with disabilities. The property should clearly identify these units and describe the accessible features in sufficient detail to reasonably permit individuals with disabilities to assess independently whether the given unit meets his or her accessibility needs. When selecting an ADA designated unit, if you do not have accessibility or other disability needs, please click cancel and select another unit unless it is the last unit available. If you do not meet the American with Disabilities Act (ADA) requirements for this unit and it is not the last unit available, the property reserves the right to change your reservation to another unit without your permission to accommodate customers with qualifying disabilities.

• Email us at support@resnexus.com
• Call us at 385.218.2637