Data Privacy

Hotel Customer Data Privacy Policy

At Beaufort Harbour Suites, we prioritize the privacy and security of our guests' personal information. This Customer Data Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our hotel, use our services, or interact with us online. Please take a moment to review this policy to understand our practices.

1. Information We Collect:

We may collect the following types of personal information:

Contact information (name, address, email, phone number)
Payment information (credit card details)
Reservation details
Preferences and special requests
Information provided through surveys or feedback forms
Information about your use of our website or mobile app
2. How We Use Your Information:

We use your personal information for the following purposes:

Processing reservations and check-ins
Providing personalized services
Improving our services and offerings
Sending reservation confirmations and important updates
Responding to customer inquiries and requests
Conducting surveys and obtaining feedback
Ensuring the security and safety of our guests and facilities
3. Data Security:

We implement reasonable and appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. This includes encryption of sensitive data and regular security assessments.

4. Data Sharing:

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as required by law or as necessary to provide our services (e.g., sharing with payment processors).

5. Third-Party Services:

Our website or mobile app may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties, and we encourage you to review their privacy policies.

6. Cookies and Tracking Technologies:

We may use cookies and similar technologies to enhance your experience, analyze trends, and administer our website. You can control the use of cookies through your browser settings.

7. Children's Privacy:

Our services are not directed to individuals under the age of 18. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete the information promptly.

8. Your Rights:

You have the right to access, correct, or delete your personal information. If you have any concerns or requests regarding your data, please contact our Privacy Officer at [contact@email.com].

9. Changes to the Privacy Policy:

We reserve the right to update this privacy policy as needed. We will notify you of any significant changes, and the updated policy will be posted on our website.

By using our services, you agree to the terms of this Customer Data Privacy Policy. We appreciate your trust in [Hotel Name], and we are committed to safeguarding your personal information.

ResNexus

Our property uses ResNexus to provide online reservation services.

Privacy

ResNexus respects your privacy and is committed to protecting it. Your personal information is collected and stored to facilitate online reservations with our property. Basic information concerning your visit to this site is used by ResNexus to improve its service. Your data is never shared with unauthorized outside parties or sold.

ResNexus has complied with the the foundation principles of GDPR from at least 2010 on and is proud to be GDPR compliant with regards to breach notifications, right to access, right to be forgotten, data portability, privacy by design, and data protection officers. For GDPR inquiries please contact our data protection officer at 385.218.2637.

Security

ResNexus uses industry-standard encryption to protect your personal and payment information during and after your reservation. After your reservation is complete, the system removes your credit card information to prevent theft or disclosure. ResNexus meets or exceeds rigorous industry standards for protecting credit card information and is PCI compliant. This PCI compliance has been verified by an external auditor.

As required by law for owner-occupied properties that have more than 5 units*, properties with 6 units or more should provide a unit that is reserved for customers with disabilities. The property should clearly identify these units and describe the accessible features in sufficient detail to reasonably permit individuals with disabilities to assess independently whether the given unit meets his or her accessibility needs. When selecting an ADA designated unit, if you do not have accessibility or other disability needs, please click cancel and select another unit unless it is the last unit available. If you do not meet the American with Disabilities Act (ADA) requirements for this unit and it is not the last unit available, the property reserves the right to change your reservation to another unit without your permission to accommodate customers with qualifying disabilities.

• Email us at support@resnexus.com
• Call us at 385.218.2637