Data Privacy

The Grove and The Grove Glamping data policies

Like most websites, this one uses cookies. These are small text files that websites store on your computer or mobile device. Some websites use cookies to your preferences and log-in details etc.

The Grove and The Grove Glamping uses Google Analytics cookies to keep track of how many people visit our website and how it is used. A small number of third parties (e.g. YouTube, Google Maps) also set cookies through our website, to facilitate the use of associated features.

We do not record any personal information that can identify individuals who visit our website, unless you make a booking with us or enter the information into contact form. If you provide us with personal information, we will only use it for our own administrative purposes or to contact you about your enquiry. We will not pass on your details to any third party unless requested by you to do so, or required to do so by law.

By using our website, you are consenting to the use of cookies stored by us and third parties, unless you choose to remove or block them. You can remove and/or block cookies by changing your browser settings. Alternatively, you can opt out of specific types of cookies.

For instructions on changing your browser settings, go to https://www.allaboutcookies.org/manage-cookies/.

To opt out of the analytics cookies used by our website, go to https://tools.google.com/dlpage/gaoptout (this will block analytics cookies from all websites, not just ours).

Any changes to this policy will be posted here and will take immediate effect.

For more information about cookies, go to https://www.allaboutcookies.org/.

The categories of guest information that we collect, hold and share include:
Name, address, email address, phone number, credit card details, allergy requirements, birthday anniversary dates, car registration number,

We use the guest data:
For police records, to process payments, to send marketing and news emails, to aid our restaurant in food requirements, to contact the guest in case of emergency, lost property or any other issues, for emergency evacuation records.

The lawful basis on which we use this information
Most data is collected by consent of the individual, however, there are also contractual and legal obligations for the use and storage of some data.

Email addresses, and names may be kept and used for significant interests of the individual in our services.

How information is stored
Credit card information is stored digitally, through secure websites. No credit card information is stored on the premises. Credit card details are encrypted, and once used, are no longer accessible.

Phone numbers, names and addresses are stored digitally. Names, phone numbers and allergy advice is stored in our paper restaurant book in the office on site. Past paper restaurant diaries are stored on site.

Voucher information is stored digitally. No voucher credit card information is stored on our website.

Grove voucher information and loyalty card information is stored securely and digitally.

Paper records of staying guests are kept on site in case of emergency evacuation. These are destroyed upon departure.

Who we share guest information with
No information is passed onto other companies or third parties for any other purpose not associated with The Grove Cromer LLP, The Grove Glamping or The Massage Hut. However, the following businesses have access to stored information to aid with the smooth running of The Grove Cromer. Eviivo, Res Nexus, The Massage Hut, Resdiary, Asksuite, Sendinblue, Pollywiggle web design, Meandu,

Why we share guest information
All third party businesses are used to manage operations of The Grove Cromer LLP. Including, processing bookings, responding to queries, informing guests of opportunities, and aiding guests and individuals in their use of our products and services.

Right to withdraw
Individuals may request to view all information held on them, or request further information by contacting chris@thegrovecromer.co.uk

The Grove Glamping
The Grove Glamping is a separate business to The Grove Cromer.

The Grove Glamping shares information with The Grove Cromer, only. This includes names, addresses, email addresses and phone numbers. This is stored and shared for contractual purposes.

All card and payment details are only stored on the cloud-based ResNexus booking system and are not stored on either The Grove Cromer or The Grove Glamping’s local computers.

All information is password protected and the full card details are not accessible to The Grove or The Grove Glamping.

The Grove Glamping currently uses email addresses for marketing purposes, email addresses are stored and distributed via mailing software, which is securely protected. The legal basis for this is former guests having a legitimate interest in The Grove Glamping’s business and products.

ResNexus

Our property uses ResNexus to provide online reservation services.

Privacy

ResNexus respects your privacy and is committed to protecting it. Your personal information is collected and stored to facilitate online reservations with our property. Basic information concerning your visit to this site is used by ResNexus to improve its service. Your data is never shared with unauthorized outside parties or sold.

ResNexus has complied with the the foundation principles of GDPR from at least 2010 on and is proud to be GDPR compliant with regards to breach notifications, right to access, right to be forgotten, data portability, privacy by design, and data protection officers. For GDPR inquiries please contact our data protection officer at 385.218.2637.

Security

ResNexus uses industry-standard encryption to protect your personal and payment information during and after your reservation. After your reservation is complete, the system removes your credit card information to prevent theft or disclosure. ResNexus meets or exceeds rigorous industry standards for protecting credit card information and is PCI compliant. This PCI compliance has been verified by an external auditor.

As required by law for owner-occupied properties that have more than 5 units*, properties with 6 units or more should provide a unit that is reserved for customers with disabilities. The property should clearly identify these units and describe the accessible features in sufficient detail to reasonably permit individuals with disabilities to assess independently whether the given unit meets his or her accessibility needs. When selecting an ADA designated unit, if you do not have accessibility or other disability needs, please click cancel and select another unit unless it is the last unit available. If you do not meet the American with Disabilities Act (ADA) requirements for this unit and it is not the last unit available, the property reserves the right to change your reservation to another unit without your permission to accommodate customers with qualifying disabilities.

• Email us at support@resnexus.com
• Call us at 385.218.2637