Data Privacy

Privacy Policy

Effective Date: July 1, 2024 | Last Updated: November 1, 2025
Welcome to The Alderson Inn (“we,” “us,” “our”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website https://www.thealdersoninn.com, make a reservation, or stay with us at our property in Alderson, West Virginia, USA.

1. Who We Are

Business Name: The Alderson Inn
Address: 157 Railroad Ave, Alderson, WV 24910, USA
Email: info@thealdersoninn.com
Phone: +1 (304) 449-6995
Website: https://thealdersoninn.com

2. Information We Collect

We collect personal and non-personal data, including:
- Contact information: Name, email, phone number, mailing address.
- Reservation details: Dates of stay, number of guests, room preferences, and special requests.
- Payment information: Credit/debit card details (processed securely by our payment provider).
- Technical data: IP address, device type, browser type, and browsing behavior through cookies.
- Marketing preferences: Whether you’ve opted into promotional emails.
- Feedback: Reviews, survey responses, or other correspondence.

3. How We Collect Information

We collect information when you:
- Book directly on our website or through third-party platforms (e.g., Booking.com, Expedia).
- Fill out our contact or reservation forms.
- Subscribe to newsletters or promotional updates.
- Interact with our website, which uses cookies and analytics tools.
- Stay with us or communicate in person, by phone, or email.

4. How We Use Your Information

We use your information to:
- Process reservations, payments, and communications.
- Manage your stay and provide guest services.
- Send confirmations, updates, and special offers (if opted in).
- Improve our website, marketing, and guest experience.
- Comply with applicable laws and business obligations.
We do not sell or rent your personal information.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to provide essential functions and improve your experience.
Cookies help us understand website usage, maintain session data, and serve relevant content.

Types of cookies used:
- Essential cookies – required for core site functions (booking, navigation).
- Analytics cookies – collect usage data through Google Analytics.
- Marketing cookies – help measure ad and email campaign performance.

You can disable or delete cookies in your browser settings. However, this may limit some website features.
We use iubenda for cookie consent management and compliance under GDPR, CCPA, and similar privacy laws.

6. Third-Party Services

We use third-party vendors to operate and improve our services, including:
- Google Analytics: Tracks website usage and visitor behavior.
- Payment processors: Handle transactions securely; we do not store card details.

7. California Privacy Rights (CCPA)

If you are a California resident, you have the following rights under the CCPA:
- The right to know what data we collect and how we use it.
- The right to request deletion of your personal data.
- The right to opt out of any “sale” of your information (we do not sell data).
- The right to non-discrimination when exercising privacy rights.

To exercise these rights, contact us at info@thealdersoninn.com with the subject line “CCPA Request.”

8. Children’s Privacy (COPPA)

In compliance with the COPPA, our website and services are not directed to children under 13 years old.
We do not knowingly collect data from minors. If you believe we have received such data, please contact us, and we will delete it promptly.

9. Data Retention

We keep your information as long as necessary to fulfill the purposes described in this policy—typically for the duration of your stay, payment processing, and legal or tax obligations. When no longer needed, we securely delete or anonymize the data.

10. Data Security

We employ physical, administrative, and technical safeguards (including SSL encryption and restricted access) to protect your information.
While we take reasonable measures, no internet system is entirely secure.
Credit cards are not stored by us. They are controlled under strict compliance by ResNexus.

11. International Transfers

If you are visiting our site from outside the U.S., please note that your data will be processed in the United States.
By using our website, you consent to this transfer and processing under applicable data-protection standards.

12. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:
- Access and receive a copy of your personal data.
- Correct or update inaccurate information.
- Request deletion of your personal data.
- Withdraw consent for marketing or cookies.
- Lodge a complaint with a data protection authority.

13. Changes to This Policy

We may update this Privacy Policy periodically to reflect new laws or business practices.
Any updates will be posted on this page with the revised “Last Updated” date.

14. Contact Us

The Alderson Inn
157 Railroad Ave
Alderson, WV 24910 USA
Email: info@thealdersoninn.com
Phone: +1 (304) 449-6995
Website: https://thealdersoninn.com

ResNexus

Our property uses ResNexus to provide online reservation services.

Privacy

ResNexus respects your privacy and is committed to protecting it. Your personal information is collected and stored to facilitate online reservations with our property. Basic information concerning your visit to this site is used by ResNexus to improve its service. Your data is never shared with unauthorized outside parties or sold.

ResNexus has complied with the the foundation principles of GDPR from at least 2010 on and is proud to be GDPR compliant with regards to breach notifications, right to access, right to be forgotten, data portability, privacy by design, and data protection officers. For GDPR inquiries please contact our data protection officer at 385.218.2637.

Security

ResNexus uses industry-standard encryption to protect your personal and payment information during and after your reservation. After your reservation is complete, the system removes your credit card information to prevent theft or disclosure. ResNexus meets or exceeds rigorous industry standards for protecting credit card information and is PCI compliant. This PCI compliance has been verified by an external auditor.

As required by law for owner-occupied properties that have more than 5 units*, properties with 6 units or more should provide a unit that is reserved for customers with disabilities. The property should clearly identify these units and describe the accessible features in sufficient detail to reasonably permit individuals with disabilities to assess independently whether the given unit meets his or her accessibility needs. When selecting an ADA designated unit, if you do not have accessibility or other disability needs, please click cancel and select another unit unless it is the last unit available. If you do not meet the American with Disabilities Act (ADA) requirements for this unit and it is not the last unit available, the property reserves the right to change your reservation to another unit without your permission to accommodate customers with qualifying disabilities.

• Email us at support@resnexus.com
• Call us at 385.218.2637