Data Privacy

Introduction

Welcome to Jubilee Railroad Wilderness Lodge! Located at 100 Railroad Park Road, Dunsmuir, California 96025, our 43-acre wilderness property offers historic caboose lodging, vintage cabins, and campground facilities nestled beside Castle Crags wilderness. Since 1968, this special place has welcomed guests, and as of January 2024, under Jubilee College ownership, we continue this tradition of hospitality.

Jubilee Railroad Wilderness Lodge ("we," "us," "our") has prepared this Privacy Policy to describe how we collect and handle your personal information through our website (https://jubileerailroad.com) and booking services. We value your privacy and are committed to protecting your information. We will not disclose identifiable user information without consent except as described in this policy.

PLEASE NOTE THAT THIS PRIVACY POLICY ONLY APPLIES TO USERS WHO ARE 13 YEARS OF AGE AND OVER. IF YOU ARE UNDER 13 YEARS OF AGE, PLEASE DO NOT VISIT OR USE THE SERVICES.

Terminology

When we use the phrase "Personal Information" in this Privacy Policy, we mean information that allows someone to identify or contact you, including your name, address, telephone number, email address, as well as any other non-public information about you that is associated with or linked to any of the foregoing information.

When we use the phrase "Anonymous Information," we mean information that is not associated with or linked to your Personal Information and does not enable identification of or contact with individual persons.

Information We Collect

Personal Information

We collect the following types of Personal Information:

Booking Information: When you make an online booking with us, your information is transmitted securely into our property management software to facilitate your reservation.

Account Information: When you create an account, we collect your name, mailing/billing address, email address, phone number, and location information where applicable.

Communications: When you email us, we collect and store information contained in your communications.

Social Networking Site Information: If you connect your account with Facebook or another social networking site (SNS), we may receive information to help create your account. Any information collected depends on your privacy settings with that SNS.

Location Information: If enabled on your device, we collect location information to provide location-based features. You can disable location services on your device if preferred.

Email Subscriptions: When you subscribe to our newsletters, we collect contact information for marketing purposes. You may unsubscribe at any time.

Anonymous Information

We collect the following types of Anonymous Information:

Server Information: Our servers collect your browser type, operating system, IP address, domain name, and visit timestamp.

Log Files: We automatically gather information about your website activity, including pages visited and time spent on the site.

Cookies: We use both session cookies (which expire when you close your browser) and persistent cookies (which remain until deleted) to enhance your experience. Cookies help us recognize returning visitors, remember preferences, and analyze site usage.

Analytics: We use third-party analytics services to understand how users interact with our Services. This helps us improve functionality and content.

How We Use Information

Personal Information

We use your Personal Information to:

Process your reservations and provide lodging services

Create and manage your account

Respond to your inquiries and provide customer support

Send you administrative notifications and marketing communications

Improve our services based on your feedback and preferences

Maintain security and prevent fraud

Anonymous Information

We use Anonymous Information to:

Analyze trends in website usage

Improve navigation and functionality

Gather demographic information about our user base

Better tailor the Services to users' needs

Secure Reservations and Data Protection

Booking Process Security

When you make an online reservation, you'll use a third-party booking engine. While integrated with our site, the booking engine is provided by a third party with its own privacy practices. All information transmitted during booking is encrypted using SSL technology.

Protecting Your Information

Our website is hosted in a secure environment with data encryption and industry-standard firewalls. When you enter personal information during reservation or email sign-up, your data is protected by Secure Socket Layer (SSL) technology.

Disclosure of Information

We may disclose Personal Information in these limited circumstances:

To Service Partners: Information provided for online bookings is shared with our property management system to facilitate reservations.

To Service Providers: We share information with trusted third parties who provide services such as payment processing, website hosting, and email delivery.

For Legal Requirements: We may disclose information when required by law or to protect our rights, property, or safety.

During Business Transfers: If our business is acquired or transferred, your information may be included in the transferred assets.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

Your Privacy Choices

Email Communications

You can opt out of marketing emails by clicking the "Unsubscribe" link at the bottom of our emails. Even if you opt out, we may still send account-related communications.

Cookies Management

You can set your browser to stop accepting cookies or prompt you before accepting them. This may affect some website functionality.

Personal Information Access and Updates

You can review, update, or delete your account information by logging in or contacting us. We'll make reasonable efforts to honor your requests, though we may retain archived information as required by law.

Withdrawing Consent

If you no longer want us to use your information as described in this policy, please email us or use the unsubscribe options we provide.

Children's Privacy

Our services are not intended for anyone under 18. We do not knowingly collect or maintain Personal Information from people under 13 years of age. If we discover we have inadvertently collected information from a child under 13, we will promptly delete it.

International Users

If you're outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where our servers are located. By using our Services, you consent to the transfer of your information to the United States, which may have different data protection rules than your country.

Links to Other Sites

Our website may contain links to other websites with different privacy practices. We are not responsible for the privacy policies or content of these external sites. We recommend reviewing their privacy policies before providing any personal information.

Your Consent to this Privacy Policy

Using our Services signifies your consent to this Privacy Policy and the collection and use of your information as described. If you do not agree with these terms, please do not use our Services.

Changes to this Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted at https://jubileerailroad.com/privacy-policy/ with a revised "Last Updated" date. For significant changes, we'll also notify you via email. Changes will be prospective, not retroactive.

Contact Information

For questions about this Privacy Policy or to request access to, update, or delete your information:

Jubilee Railroad Wilderness Lodge
100 Railroad Park Road
Dunsmuir, California 96025

Lodging Reservations: (530) 235-4440
Email: info@jubileerailroad.com
Website: https://jubileerailroad.com

ResNexus

Our property uses ResNexus to provide online reservation services.

Privacy

ResNexus respects your privacy and is committed to protecting it. Your personal information is collected and stored to facilitate online reservations with our property. Basic information concerning your visit to this site is used by ResNexus to improve its service. Your data is never shared with unauthorized outside parties or sold.

ResNexus has complied with the the foundation principles of GDPR from at least 2010 on and is proud to be GDPR compliant with regards to breach notifications, right to access, right to be forgotten, data portability, privacy by design, and data protection officers. For GDPR inquiries please contact our data protection officer at 385.218.2637.

Security

ResNexus uses industry-standard encryption to protect your personal and payment information during and after your reservation. After your reservation is complete, the system removes your credit card information to prevent theft or disclosure. ResNexus meets or exceeds rigorous industry standards for protecting credit card information and is PCI compliant. This PCI compliance has been verified by an external auditor.

As required by law for owner-occupied properties that have more than 5 units*, properties with 6 units or more should provide a unit that is reserved for customers with disabilities. The property should clearly identify these units and describe the accessible features in sufficient detail to reasonably permit individuals with disabilities to assess independently whether the given unit meets his or her accessibility needs. When selecting an ADA designated unit, if you do not have accessibility or other disability needs, please click cancel and select another unit unless it is the last unit available. If you do not meet the American with Disabilities Act (ADA) requirements for this unit and it is not the last unit available, the property reserves the right to change your reservation to another unit without your permission to accommodate customers with qualifying disabilities.

• Email us at support@resnexus.com
• Call us at 385.218.2637