Data Privacy

Data Policy for Big Creek RV Park
Data Collection
Information Gathered: We collect personal information during the reservation process, including names, contact details, and payment information.
Purpose: This data is used for managing bookings, processing payments, and providing tailored guest experiences.
Data Usage
Marketing Communications: With your consent, we may use your contact information to send you updates, special offers, and newsletters related to Big Creek RV Park.
Customization: Data helps us understand guest preferences and improve our services and offerings.
Consent
Opt-In Policy: Guests will have the option to opt-in to receive marketing communications at the time of booking or check-in.
Opt-Out Option: Guests can opt out of marketing communications at any time via a link in the email or by contacting the park directly.
Data Security
Protection Measures: Robust security measures are employed to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Compliance: Our data handling practices comply with applicable data protection laws and regulations.
Data Sharing
Third Parties: We do not sell, trade, or rent personal identification information to others.
Legal Requirements: We may disclose your information if required by law or to protect the rights, property, or safety of Big Creek RV Park, our guests, or others.
Data Retention
Storage Duration: Personal information is retained as long as necessary for the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
Deletion: Guests can request the deletion of their personal data from our records, subject to any legal obligations to retain certain information.
Policy Updates
Changes: This data policy may be updated periodically. Significant changes will be notified through our website or through direct communication.

ResNexus

Our property uses ResNexus to provide online reservation services.

Privacy

ResNexus respects your privacy and is committed to protecting it. Your personal information is collected and stored to facilitate online reservations with our property. Basic information concerning your visit to this site is used by ResNexus to improve its service. Your data is never shared with unauthorized outside parties or sold.

ResNexus has complied with the the foundation principles of GDPR from at least 2010 on and is proud to be GDPR compliant with regards to breach notifications, right to access, right to be forgotten, data portability, privacy by design, and data protection officers. For GDPR inquiries please contact our data protection officer at 385.218.2637.

Security

ResNexus uses industry-standard encryption to protect your personal and payment information during and after your reservation. After your reservation is complete, the system removes your credit card information to prevent theft or disclosure. ResNexus meets or exceeds rigorous industry standards for protecting credit card information and is PCI compliant. This PCI compliance has been verified by an external auditor.

As required by law for owner-occupied properties that have more than 5 units*, properties with 6 units or more should provide a unit that is reserved for customers with disabilities. The property should clearly identify these units and describe the accessible features in sufficient detail to reasonably permit individuals with disabilities to assess independently whether the given unit meets his or her accessibility needs. When selecting an ADA designated unit, if you do not have accessibility or other disability needs, please click cancel and select another unit unless it is the last unit available. If you do not meet the American with Disabilities Act (ADA) requirements for this unit and it is not the last unit available, the property reserves the right to change your reservation to another unit without your permission to accommodate customers with qualifying disabilities.

• Email us at support@resnexus.com
• Call us at 385.218.2637