Data Privacy

Data Privacy Policy

This Data Privacy Policy explains how YVES Marrakech ("we", "our", or "us") collects, uses, and protects personal information obtained from guests and visitors to our hotel. We are committed to ensuring that your privacy is protected and your personal data is handled securely. By using our services, you consent to the collection and use of your information as described in this policy.

Information we Collect:

We may collect the following personal information:

Name, address, contact information, and payment details provided during booking or check-in.
Passport or ID information required for registration purposes.
Special requests or preferences such as dietary requirements or room preferences.
Information obtained through outside CCTV surveillance for security purposes.

How We Use Your Information:

We use the collected information for the following purposes:

To process reservations, check-ins, and check-outs.
To communicate with guests regarding their bookings, inquiries, or special requests.
To provide personalized services and improve the guest experience.
For security and safety purposes, including monitoring of CCTV footage.
To comply with legal obligations or respond to law enforcement requests.

Data Sharing and Disclosure:

We may share your personal information with third parties under the following circumstances:

With service providers and business partners who assist us in providing services such as payment processing, IT support, or marketing.
When required by law or to protect our rights, property, or safety.
In the event of a merger, acquisition, or sale of assets, where personal data may be transferred as part of the transaction.

Data Retention:

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law. When personal data is no longer needed, we will securely delete or anonymize it.

Data Security:

We are committed to ensuring the security of your personal information and have implemented appropriate technical and organizational measures to protect against unauthorized access, alteration, disclosure, or destruction.

Your Rights:

You have the right to:

Access and review the personal information we hold about you.
Request correction of inaccurate or incomplete data.

Changes to This Policy:

We may update this Data Privacy Policy from time to time by posting the revised version on our website. We encourage you to review this policy periodically for any changes.

Contact Us:

If you have any questions or concerns about our Data Privacy Policy or the handling of your personal information, please contact us at marrakech@yves-hamburg.com

ResNexus

Our property uses ResNexus to provide online reservation services.

Privacy

ResNexus respects your privacy and is committed to protecting it. Your personal information is collected and stored to facilitate online reservations with our property. Basic information concerning your visit to this site is used by ResNexus to improve its service. Your data is never shared with unauthorized outside parties or sold.

ResNexus has complied with the the foundation principles of GDPR from at least 2010 on and is proud to be GDPR compliant with regards to breach notifications, right to access, right to be forgotten, data portability, privacy by design, and data protection officers. For GDPR inquiries please contact our data protection officer at 385.218.2637.

Security

ResNexus uses industry-standard encryption to protect your personal and payment information during and after your reservation. After your reservation is complete, the system removes your credit card information to prevent theft or disclosure. ResNexus meets or exceeds rigorous industry standards for protecting credit card information and is PCI compliant. This PCI compliance has been verified by an external auditor.

As required by law for owner-occupied properties that have more than 5 units*, properties with 6 units or more should provide a unit that is reserved for customers with disabilities. The property should clearly identify these units and describe the accessible features in sufficient detail to reasonably permit individuals with disabilities to assess independently whether the given unit meets his or her accessibility needs. When selecting an ADA designated unit, if you do not have accessibility or other disability needs, please click cancel and select another unit unless it is the last unit available. If you do not meet the American with Disabilities Act (ADA) requirements for this unit and it is not the last unit available, the property reserves the right to change your reservation to another unit without your permission to accommodate customers with qualifying disabilities.

• Email us at support@resnexus.com
• Call us at 385.218.2637