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Privacy & Security
Data Privacy
Privacy Policy for Riverwood Resort on the GunnisonEffective Date: June 30, 2024
At Riverwood Resort on the Gunnison, we are committed to protecting the privacy and security of our guests' personal information. This Privacy Policy outlines the types of information we collect, how we use it, and the measures we take to safeguard your data.
Information We Collect:
- Personal Information: We may collect personal information such as your name, contact details, and payment information when you make a reservation or check-in at our hotel.
- Guest Preferences: We may collect information about your preferences, such as room preferences, special requests, and other accommodations to enhance your stay.
- Usage Information: We may collect data on how you use our website, including IP addresses, browser types, and access times, to improve our services and website functionality.
- Reservation and Check-In: We use your personal information to process reservations, check you in, and provide the services you requested during your stay.
- Guest Services: We may use your preferences to tailor our services and provide you with a personalized experience.
- Marketing Communications: With your consent, we may send you promotional emails or offers related to our hotel. You can opt out at any time.
- Website Improvement: We analyze usage data to enhance our website's performance, usability, and content.
Data Security:
We take measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include physical, electronic, and managerial safeguards.
Data Sharing:
We do not sell your personal information, including but not limited to name, mobile phone number, or email address, to third parties. We share your personal information with our vendor partners only when necessary for hotel operations, legal requirements, or with your explicit consent.
Your Choices:
You have the right to:
- Access and correct your personal information.
- Withdraw your consent for marketing communications.
- Request the deletion of your personal data, subject to legal obligations.
- Lodge a complaint with the appropriate data protection authority.
Children's Privacy:
Our services are not intended for individuals under the age of 18. We do not knowingly collect information from minors.
Changes to This Policy:
We may update this Privacy Policy periodically. Please review it regularly for any changes.
Contact Us:
If you have any questions or concerns about this Privacy Policy, please contact us at (970) 874-5787 or email us at Info@RiverwoodInnDelta.com.
By using our services, you consent to the practices described in this Privacy Policy. Thank you for choosing Riverwood Resort on the Gunnison, and we look forward to serving you.
Riverwood Resort on the Gunnison
677 Highway 50, Delta, CO 81416
(970) 874-5787
Info@RiverwoodInnDelta.com
riverwoodinndelta.com
ResNexus
Our property uses ResNexus to provide online reservation services.Privacy
ResNexus respects your privacy and is committed to protecting it. Your personal information is collected and stored to facilitate online reservations with our property. Basic information concerning your visit to this site is used by ResNexus to improve its service. Your data is never shared with unauthorized outside parties or sold.ResNexus has complied with the the foundation principles of GDPR from at least 2010 on and is proud to be GDPR compliant with regards to breach notifications, right to access, right to be forgotten, data portability, privacy by design, and data protection officers. For GDPR inquiries please contact our data protection officer at 385.218.2637.
Security
ResNexus uses industry-standard encryption to protect your personal and payment information during and after your reservation. After your reservation is complete, the system removes your credit card information to prevent theft or disclosure. ResNexus meets or exceeds rigorous industry standards for protecting credit card information and is PCI compliant. This PCI compliance has been verified by an external auditor.
ADA Statement
RESNEXUS IS COMMITTED TO EASY ACCESS FOR EVERYONE
ResNexus is committed to making our online booking engine as accessible as possible to people with special needs, including those with visual, hearing, cognitive and motor impairments. We have invested a large amount of resources working towards improving the accessibility of the ResNexus online booking engine to ensure we provide equal access to all of our users.
To help us make the ResNexus online booking engine a positive experience for everyone, we’ve been using the web content accessibility guidelines (WCAG) 2.1. These guidelines explain how to make web content more accessible for people with disabilities, and user friendly for everyone.
In addition, we recommend that the property using the ResNexus online booking engine install the UserWay widget to provide the best user experience.
ADA ACCESSIBLE UNITS
As required by law for owner-occupied properties that have more than 5 units*, properties with 6 units or more should provide a unit that is reserved for customers with disabilities. The property should clearly identify these units and describe the accessible features in sufficient detail to reasonably permit individuals with disabilities to assess independently whether the given unit meets his or her accessibility needs. When selecting an ADA designated unit, if you do not have accessibility or other disability needs, please click cancel and select another unit unless it is the last unit available. If you do not meet the American with Disabilities Act (ADA) requirements for this unit and it is not the last unit available, the property reserves the right to change your reservation to another unit without your permission to accommodate customers with qualifying disabilities.
*According to federal law as found on https://www.ada.gov/taman3.html, places of lodging with 5 or less units and have the owner living on the property are exempt from having to have an ADA unit for those with disabilities. Religious organizations are exempt from title III requirements. Historical properties may also be exempt from certain aspects of title III requirements, but property owners need to verify based on local and federal requirements.
All other properties may be subject to title III requirements.
All other properties may be subject to title III requirements.
HOW ARE WE DOING?
We’ve worked hard on the ResNexus online booking engine and believe we’ve achieved our goal of level ADA accessibility. We monitor the online booking engine regularly to maintain this, but if you do find any problems, please get in touch.
If you enjoyed using the ResNexus online booking engine, or if you had trouble with any part of it, please get in touch. We’d like to hear from you in any of the following ways:
- Email us at support@resnexus.com
- Call us at 385.218.2637