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PROTECT YOUR TRAVEL PLANS WITH

ResNexus Travel Protection

shield with check mark
PROTECT YOUR TRAVEL PLANS WITH

ResNexus Travel Protection

Protect Your Business From Last-Minute Cancellations

DUE TO UNEXPECTED ILLNESS, ADVERSE WEATHER INVOLVING RAIN OR SNOW, AND OTHER TRAVEL DELAYS 
We are excited to bring you a unique and innovative feature, called ResNexus Travel Protection, to help your guests book with confidence while you outsource the hassle and headache of reimbursements, generate additional revenue, and most importantly grow your bookings!

Stand out from your competition and provide highly competitive cancellation terms for your travelers to drive direct bookings to your business.

Protect Your Business From Last-Minute Cancellations

DUE TO UNEXPECTED ILLNESS, ADVERSE WEATHER INVOLVING RAIN OR SNOW, AND OTHER TRAVEL DELAYS

We are excited to bring you a unique and innovative feature, called ResNexus Travel Protection, to help your guests book with confidence while you outsource the hassle and headache of reimbursements, generate additional revenue, and most importantly grow your bookings!

Stand out from your competition and provide highly competitive cancellation terms for your travelers to drive direct bookings to your business.
SEE RESNEXUS UNEXPECTED HEALTH CONDITIONS TRAVEL PROTECTION IN ACTION, WATCH THE VIDEO BELOW
SEE WORRY-FREE BOOKINGS™ IN ACTION, WATCH THE VIDEO BELOW

SEE RESNEXUS UNEXPECTED HEALTH CONDITIONS TRAVEL PROTECTION IN ACTION, WATCH the video below

71%

was the cancellation percentage of Expedia during the year 2020 as a result of the coronavirus pandemic. Double the typical cancellation rate seen compared to previous years.
*https://www.d-edge.com/hotel-distribution-and-the-pandemic-the-travel-chessboard/

71%

was the cancellation percentage of Expedia during the year 2020 as a result of the coronavirus pandemic. Double the typical cancellation rate seen compared to previous years.
*https://www.d-edge.com/hotel-distribution-and-the-pandemic-the-travel-chessboard/

TAKE AWAY THE WORRY

Peace of Mind for Your Traveler and for Yourself

In the event the guest cannot make their reservation due to a wide variety of unforeseen illnesses or health conditions, adverse weather conditions involving rain or snow, or other unexpected travel delays, they can apply for a 100% reimbursement of their original booking value 24 hours, 2 days, or up to 14 days before the departure date or up to 30 days after.

The eligible date range before the arrival date varies depending on the reimbursement condition and request.

The guest receives a 100% refund minus the Travel Protection fee back to their credit card by ResNexus on your behalf and your business gets paid the original booking amount minus the Travel Protection fee via either a ACH bank deposit, credit card reimbursement, or check!

Retail add-ons and any other taxes are included in the reimbursement for both you and your guest.

PROTECT yourself from lost revenue

Save Time & Reduce Refund Exposure

Reduce the headache of managing the administration of refund processing, since much of the refund or reimbursement process is handled by ResNexus on your behalf. This reduces back and forth phone calls or emails with the guest during the cancellation process. 
TAKE AWAY THE WORRY
Peace of Mind for Your Traveler and for Yourself
In the event the guest cannot make their reservation due to a wide variety of unforeseen illnesses or health conditions, adverse weather conditions involving rain or snow, or other unexpected travel delays, they can apply for a 100% reimbursement of their original booking value 24 hours, 2 days, or up to 14 days before the departure date or up to 30 days after.

The eligible date range before the arrival date varies depending on the reimbursement condition and request.

The guest receives a 100% refund minus the Travel Protection fee back to their credit card by ResNexus on your behalf and your business gets paid the original booking amount minus the Travel Protection fee via either a ACH bank deposit, credit card reimbursement, or check!

Retail add-ons and any other taxes are included in the reimbursement for both you and your guest.
 
PROTECT YOURSELF FROM LOST REVENUE
Save Time & Reduce Refund Exposure
Reduce the headache of managing the administration of refund processing, since much of the refund or reimbursement process is handled by ResNexus on your behalf. This reduces back and forth phone calls or emails with the guest during the cancellation process.
 
NO ADDITIONAL COST
ResNexus Travel Protection is Paid for by Your Guest and Saves Your Business Money!
ResNexus Travel Protection is a limited warranty service that gives your guests peace of mind to book by offering enhanced refund terms on your booking engine. The guest pays a small percentage fee of the total reservation cost to safeguard their booking using ResNexus Travel Protection. 

Once the guest has paid the additional Travel Protection non-refundable fee to protect their reservation, your business can rest easy knowing that ResNexus Travel Protection will reimburse both you and your guest if a cancellation occurs 14 days or fewer before the booking arrival date due to an unexpected illness or other health condition, adverse weather involving rain or snow, or other qualifying travel delay. The type of reimbursement varies based on the Travel Protection terms and conditions selected by the guest at the time of the booking.
ENCOURAGE MORE DIRECT BOOKINGS
Reduce Expensive OTA Commission Fees
Marketing channels and OTAs like Expedia, VRBO, and Airbnb already offer fully refundable bookings on their websites. In addition, many OTAs charge an additional fee for travel insurance or protection.

Level the playing field and encourage more direct bookings by offering ResNexus Travel Protection on your website and online booking engine.


WHAT IS TRAVEL PROTECTION?
ResNexus Travel Protection is Not Insurance
For a small fee, ResNexus Travel Protection enhances the terms and condition of an individual booking provided by your property. This reimbursement service is like the optional protection plans customers can purchase when buying a television or smart phone, except for instead of an electronic device, it protects the guests travel plans from an unexpected illness or health condition.

ResNexus Travel Protection is an optional service contract. 


EVIDENCE IS REQUIRED FOR A REFUND
ResNexus Travel Protection Requires Proof or Evidence
When the guest completes the online request for a reimbursement through your ResNexus online booking engine, they need to provide proof of the unexpected illness or health condition, adverse weather condition involving rain or snow, or other travel delay. The documentation shows why they could not attend the booking and can be in the form of:

- A positive COVID-19 infection test that includes the date and time the test was taken
- A doctor's note confirming the details of the illness and the date it occurred
- The doctor's note confirming the details of the pre-existing medical condition or pregnancy complication and the date it changed
- A death certificate or other similar medical certificate
– Picture of the adverse weather event involving rain or snow lasting more than 2 hours and the date it occurred. This information will be verified by ResNexus Travel Protection using National Weather Service (using NOAA) data.
– Picture of the airline ticket and the notice of cancellation or delay.
– Picture of the vehicle recovery service invoice or incident report.
– Picture of the claim to your home insurance company or police report.
– Letter from your commanding officer or current employer.
– Document confirming your jury duty, court summons, or unexpected exam date change
– Any other documentation requested by the ResNexus Travel Protection terms and conditions


NO ADDitional COST

ResNexus Travel Protection is Paid for by Your Guest and Saves Your Business Money!

ResNexus Travel Protection is a limited warranty service that gives your guests peace of mind to book by offering enhanced refund terms on your booking engine. The guest pays a small percentage fee of the total reservation cost to safeguard their booking using ResNexus Travel Protection. 

Once the guest has paid the additional Travel Protection non-refundable fee to protect their reservation, your business can rest easy knowing that ResNexus Travel Protection will reimburse both you and your guest if a cancellation occurs 14 days or fewer before the booking arrival date due to an unexpected illness or other health condition, adverse weather involving rain or snow, or other qualifying travel delay. The type of reimbursement varies based on the Travel Protection terms and conditions selected by the guest at the time of the booking.

ENCOURAGE MORE DIRECT BOOKINGS

Reduce Expensive OTA Commission Fees

Marketing channels and OTAs like Expedia, VRBO, and Airbnb already offer fully refundable bookings on their websites. In addition, many OTAs charge an additional fee for travel insurance or protection. 

Level the playing field and encourage more direct bookings by offering ResNexus Travel Protection on your website and online booking engine.

WHAT IS TRAVEL PROTECTION?

ResNexus Travel Protection is Not Insurance

For a small fee, ResNexus Travel Protection enhances the terms and condition of an individual booking provided by your property. This reimbursement service is like the optional protection plans customers can purchase when buying a television or smart phone, except for instead of an electronic device, it protects the guests travel plans from an unexpected illness or health condition. 

ResNexus Travel Protection is an optional service contract. 
Doctor writing note for patient
road with blizzard road conditions
Airport sign showing cancelled and delayed flights

EVIDENCE IS REQUIRED FOR A REFUND

ResNexus Travel Protection Requires Proof or Evidence

When the guest completes the online request for a reimbursement through your ResNexus online booking engine, they need to provide proof of the unexpected illness or health condition, adverse weather condition involving rain or snow, or other travel delay. The documentation shows why they could not attend the booking and can be in the form of:

- A positive COVID-19 infection test that includes the date and time the test was taken
- A doctor's note confirming the details of the illness and the date it occurred
- The doctor's note confirming the details of the pre-existing medical condition or pregnancy complication and the date it changed
- A death certificate or other similar medical certificate
– Picture of the adverse weather event involving rain or snow lasting more than 2 hours and the date it occurred. This information will be verified by ResNexus Travel Protection using National Weather Service (using NOAA) data.
– Picture of the airline ticket and the notice of cancellation or delay.
– Picture of the vehicle recovery service invoice or incident report.
– Picture of the claim to your home insurance company or police report.
– Letter from your commanding officer or current employer.
– Document confirming your jury duty, court summons, or unexpected exam date change
– Any other documentation requested by the ResNexus Travel Protection terms and conditions
52%

of business travelers are likely to cancel existing travel plans with no intent to reschedule.
*See More

52%

of business travelers are likely to cancel existing travel plans with no intent to reschedule.
*https://www.ahla.com/sites/default/files/Business%20Travel%20One%20Pager%208.25.21.pdf

The ResNexus Travel Protection Reimbursement Process: 

Depending on the travel protection services selected during the booking process, if the guest is unable to attend their booking due to an unforeseen illness or health condition, adverse weather condition involving rain or snow, or other qualifying travel delay listed in the ResNexus Travel Protection Terms & Conditions, they can apply for a 100% reimbursement within 14 days or fewer before the booking or up to 30 days after by just following these 3 easy steps. The best part? ResNexus handles most of the process for you, saving you time and hassle.

The ResNexus Travel Protection Reimbursement Process: 

Depending on the travel protection services selected during the booking process, if the guest is unable to attend their booking due to an unforeseen illness or health condition, adverse weather condition involving rain or snow, or other qualifying travel delay listed in the ResNexus Travel Protection Terms & Conditions, they can apply for a 100% reimbursement of their original booking amount minus the Travel Protection Fee within 14 days or fewer before the booking or up to 30 days after by just following these 3 easy steps. The best part? ResNexus handles the most of the process for you, saving you time and hassle.

Step 1

Click the Link on the Confirmation Email

The vast majority of guests want to complete their trip. However, if some unforeseen illness or health condition, adverse weather involving rain or snow, or other travel delay occurs last minute and the guest needs to cancel the booking, they simply click on the link found in the confirmation email and follow the instructions.

The guest then reviews the booking and contact information. This information helps us to keep the application process fast and smooth.

STEP 2

 Select the Reimbursement Reason and Upload Evidence

The guest selects the reimbursement reason from the drop-down menu. In addition, they provide a brief explanation why they are requesting a reimbursement and then upload the required documentation.

The documentation requested varies depending on the reimbursement request but includes a doctor's note, positive COVID-19 test, death certificate, picture of the weather event involving rain, or other required documentation.

If the guest does not upload the required proof and evidence, they cannot submit a reimbursement request. 

STEP 3

Guest Gets a Credit Card Reimbursement

Each application is reviewed within 1-2 business days and if approved the guest will receive their 100% percent reimbursement, minus the ResNexus Travel Protection, directly back onto their credit card within 72 hours.

ResNexus automatically handles the credit card refund process on your behalf.

At the same time, your business will be reimbursed for the guest's booking amount using either a credit card reimbursement, direct ACH bank deposit, or a check from ResNexus Travel Protection's partner Worry-Free Bookings™.


Step 1

Click the Link on the Confirmation Email

The vast majority of guests want to complete their trip. However, if some unforeseen illness or health condition, adverse weather involving rain or snow, or other travel delay occurs last minute and the guest needs to cancel the booking, they simply click on the link found in the confirmation email and follow the instructions.

The guest then reviews the booking and contact information. This information helps us to keep the application process fast and smooth.

STEP 2

 Select the Reimbursement Reason and Upload Evidence

The guest selects the reimbursement reason from the drop-down menu. In addition, they provide a brief explanation why they are requesting a reimbursement and then upload the required documentation.

The documentation requested varies depending on the reimbursement request but includes a doctor's note, positive COVID-19 test, death certificate, picture of the weather event involving rain, or other required documentation.

If the guest does not upload the required proof and evidence, they cannot submit a reimbursement request. 

STEP 3

Guest Gets a Credit Card Reimbursement, Your Business Gets a Refund as Well

Each application is reviewed within 1-2 business days and if approved the guest will receive their 100% percent reimbursement, minus the ResNexus Travel Protection, directly back onto their credit card within 72 hours.

ResNexus automatically handles the credit card refund process on your behalf.

At the same time, your business will be reimbursed for the guest's booking amount using either a credit card reimbursement, direct ACH bank deposit, or a check from ResNexus Travel Protection's partner Worry-Free Bookings™.
The bottom line–we make the reimbursement process seamless and easy. 

The result? A very high level of customer satisfaction from both your business and your guest.
TO START USING RESNEXUS TRAVEL PROTECTION, CALL 385-292-1518 
The bottom line–we make the reimbursement process seamless and easy. 

The result? A very high level of customer satisfaction from both your business and your guest.
TO START USING RESNEXUS TRAVEL PROTECTION, CALL 385-292-1518 

DEPENDING ON THE TRAVEL PROTECTION SERVICES SELECTED AT THE TIME OF BOOKING, WE PROVIDE REIMBURSEMENTS FOR UNEXPECTED CANCELLATIONS DUE TO THE FOLLOWING FOR BOTH YOUR BUSINESS AND YOUR GUEST

DEPENDING ON THE TRAVEL PROTECTION SERVICES SELECTED AT THE TIME OF BOOKING, WE PROVIDE REIMBURSEMENTS FOR UNEXPECTED CANCELLATIONS DUE TO THE FOLLOWING FOR BOTH YOUR BUSINESS AND YOUR GUEST

GIVE TRAVELERS CONFIDENCE WHEN BOOKING

Reduce the Worry About a COVID-19 Infection

A last minute illness has always been a major concern when traveling and even more so in a post-COVID-19 world. With ResNexus Travel Protection your guest will get a 100% reimbursement minus the Travel Protection fee if they or a member of their immediate family comes down with a COVID-19 infection, 14 days or less before their arrival date that prevents them from attending their booking. 

In addition, if the guest or a member of their immediate family or travel group tests COVID positive during their stay, ResNexus Travel Protection will reimburse them a prorated portion of the stay if they need to leave before their departure date.

Required for Reimbursement:
- A Doctor's note or a positive COVID-19 test

PROTECT YOUR TRAVEL FROM UNEXPECTED ILLNESS

Take the Worry Out of Getting Sick

It's part of the hospitality business: guests canceling or altering their travel plans due to illness or an emergency health condition. Encourage your guests to select the Travel Protection option and they will receive a 100% reimbursement minus the Travel Protection fee for their reservations up to 14 days before their arrival date. Plus, we provide a 100% reimbursement minus the Travel Protection fee your business.

In addition, if the guest or a member of their travel group suffers an illness or other emergency health condition during their stay, ResNexus Travel Protection will reimburse them a prorated portion of the stay if they need to leave before their departure date.

Required for Reimbursement:
- A Doctor's note confirming the health condition required a change to travel plans

enjoy MORE peace of mind

One Less Concern When Pre-Existing Medical Conditions Take an Unexpected Turn

There are many last-minute changes that happen in life. With ResNexus Travel Protection, your guest can rest easier knowing that they can receive a 100% reimbursement minus the Travel Protection fee due to an unexpected worsening of a pre-existing medical condition (including unforeseen pregnancy complications).

NOTE: The guest's pre-existing medical condition must not have normally prevented them from being able to attend their booking when making their reservation. ResNexus Travel Protection does not reimburse for a normal pregnancy.

Required for Reimbursement:
- A Doctor's note confirming that the pre-existing condition has worsened and prevents the guest from traveling

MAKE A BAD EXPERIENCE BETTER

Reduce the Pain of an Unexpected Accident or Injury

Help make unexpected accidents and injuries a little less painful. With ResNexus Travel Protection, your guest will get a 100% reimbursement minus the Travel Protection fee if they or someone in their group suffers a physical accident or injury that prevents them from attending their booking.

In addition, if the guest or a member of their travel party is injured and is unable to complete their booking, ResNexus Travel Protection will reimburse the guest a prorated portion of their stay.

Required for Reimbursement:
- Doctor's note confirming the accident or injury required a change to travel plans
GIVE TRAVELERS CONFIDENCE WHEN BOOKING
Reduce the Worry About a COVID-19 Infection
A last minute illness has always been a major concern when traveling and even more so in a post-COVID-19 world. With ResNexus Travel Protection your guest will get a 100% reimbursement minus the Travel Protection fee if they or a member of their immediate family comes down with a COVID-19 infection, 14 days or less before their arrival date that prevents them from attending their booking.

In addition, if the guest or a member of their immediate family or travel group tests COVID positive during their stay, ResNexus Travel Protection will reimburse them a prorated portion of the stay if they need to leave before their departure date.

Required for Reimbursement:
- A Doctor's note or a positive COVID-19 test


PROTECT YOUR TRAVEL FROM UNEXPECTED ILLNESS
Take the Worry Out of Getting Sick
It's part of the hospitality business: guests canceling or altering their travel plans due to illness or an emergency health condition. Encourage your guests to select the Travel Protection option and they will receive a 100% reimbursement minus the Travel Protection fee for their reservations up to 14 days before their arrival date. Plus, we provide a 100% reimbursement minus the Travel Protection fee your business.

In addition, if the guest or a member of their travel group suffers an illness or other emergency health condition during their stay, ResNexus Travel Protection will reimburse them a prorated portion of the stay if they need to leave before their departure date.

Required for Reimbursement:
- A Doctor's note confirming the health condition required a change to travel plans


ENJOY MORE PEACE OF MIND
One Less Concern When Pre-Existing Medical Conditions Take an Unexpected Turn
There are many last-minute changes that happen in life. With ResNexus Travel Protection, your guest can rest easier knowing that they can receive a 100% reimbursement minus the Travel Protection fee due to an unexpected worsening of a pre-existing medical condition (including unforeseen pregnancy complications).

NOTE: The guest's pre-existing medical condition must not have normally prevented them from being able to attend their booking when making their reservation. ResNexus Travel Protection does not reimburse for a normal pregnancy.

Required for Reimbursement:
- A Doctor's note confirming that the pre-existing condition has worsened and prevents the guest from traveling


MAKE A BAD EXPERIENCE BETTER
Reduce the Pain of an Unexpected Accident or Injury
Help make unexpected accidents and injuries a little less painful. With ResNexus Travel Protection, your guest will get a 100% reimbursement minus the Travel Protection fee if they or someone in their group suffers a physical accident or injury that prevents them from attending their booking.

In addition, if the guest or a member of their travel party is injured and is unable to complete their booking, ResNexus Travel Protection will reimburse the guest a prorated portion of their stay.

Required for Reimbursement:
- Doctor's note confirming the accident or injury required a change to travel plans


SUPPORT IN EVEN THE WORST OF TIMES
One Less Burden, During Your Time of Loss
While it's not something anyone wants to think about, death can happen at any time. With ResNexus Travel Protection, your guest will get a 100% reimbursement minus the Travel Protection fee in the event of an unexpected death of an immediate family member that occurs 14 days or less before their arrival date that prevents them from attending or completing their booking.

And yes, ResNexus Travel Protection does reimburse the family of the guest the cost of the booking should the guest pass away 14 days or less before their arrival date.

Required for Reimbursement:
- Death certificate or other similar medical certificate


MAKE RAINY DAYS BETTER
Take Refuge from the Rain and Get Money Back
When the day at your property doesn't go as planned, ResNexus Travel Protection for adverse weather helps make a rainy day a little better. We provide a 100% reimbursement minus the Travel Protection fee if your guest experiences an adverse weather event involving rain at the property that lasts more than 4 hours throughout the day.

In addition, if the rain weather event lasts 2-4 hours, your guest will receive a 50% reimbursement of that day's booking value.

Required for Reimbursement:
- Picture of the rain weather event that includes a self portrait with either live rain or signs of moisture causes by the rain including wet structures, ground, etc. at the booking location. We use the picture's date and time to verify the rain using the National Weather Service


WHEN MOTHER NATURE STRIKES
Don't Get Rocked by a Hurricane
While it's not usually something your guest considers before booking, hurricanes and tropical storms can disrupt their travel plans. With ResNexus Travel Protection for adverse weather involving rain, your guest can get a 100% reimbursement minus the Travel Protection fee if a hurricane or tropical storm impacts the property site including the 50-mile radius 2 days or fewer before their arrival date that prevents them from attending or completing their booking.

In addition, ResNexus Travel Protection for adverse weather involving rain does reimburse your guest a prorated portion of the booking if they need to leave before their departure date due to a hurricane or tropical storm that would affect their transportation.

Required for Reimbursement:
- Picture of the news report or weather website announcing the hurricane or tropical storm. Include the name of the hurricane or tropical storm that prevented them from attending the booking


WHEN THE WEATHER OUTSIDE IS DREADFUL
Reduce the Disappointment of Closed Roads Due to Snow or Blizzard
ResNexus Travel Protection for adverse weather involving rain or snow helps lessen the anxiety of unexpected road closures due to blizzards or severe winter storms. ResNexus Travel Protection provides a 100% reimbursement minus the Travel Protection fee if an unexpected blizzard or other severe winter storm event closes the roads to the property site including the 50-mile radius 24 hours or less before the guest's arrival date which prevents them from attending or completing the booking.

In addition, ResNexus Travel Protection for adverse weather involving rain or snow does reimburse your guest a prorated portion of the booking if the guest needs to leave before the departure date due to a blizzard or severe winter storm that would affect their transportation.

Required for Reimbursement:
- Picture of the news report or weather website announcing the road closure due to a blizzard or severe winter storm


AIRPORT DELAYS CAN HAPPEN
Reduce the Stress of a Canceled Flight
ResNexus Travel Protection helps makes unexpected flight and other transportation cancellations and delays a little less stressful. When your guest selects ResNexus Travel and Transportation Delay Protection, they can get a 100% reimbursement minus the Worry-Free Bookings™ fee in the event of an unexpected transportation delay or cancellation that occurs 24 hours or less before their arrival date that prevents them from attending or completing the booking.

And yes, once the guest or a member of their traveling group arrives at the your property, ResNexus Travel Protection for travel and transportation delays will provide a prorated portion of the booking for the days that the guest was unable to attend.

Required for Reimbursement:
- Picture of the guest's airline or other transportation ticket with the notice of cancellation or delay


IF TROUBLE FINDS YOUR GUEST WHILE ON THE ROADAIRPORT DELAYS CAN HAPPEN
Ease Some of the Burden of a Vehicle Breakdown
ResNexus Travel Protection helps make unexpected vehicle accidents and breakdowns a little less disappointing. With ResNexus Travel Protection for travel and transportation delays, your guest is eligible for a 100% reimbursement minus the Travel Protection™ fee if the guest experiences a mechanical breakdown of the vehicle taking them to the booking 24 hours or less before the arrival date that prevents the guest from attending their booking.

In addition, if the guest suffered injuries from an accident involving the vehicle taking them to the booking and are unable to attend the booking, the guest would be eligible for a 100% of reimbursement of the booking as well.

Once the guest does arrive at your property, ResNexus Travel Protection for travel and transportation delays will provide a prorated portion of the booking for the days that the guest was not unable to attend.

Required for Reimbursement:
- Picture of the vehicle breakdown with the breakdown recovery service invoice. For vehicle accidents we require a police report or incident number. If injured, we require a doctor's note


IF THE UNEXPECTED HITS HOME LAST-MINUTE
Allow Your Guest to Take Care of a Home Emergency Without Worrying About the Booking
Whether it's a home burglary, fire, malicious damage, flood, or theft of travel documents, ResNexus Travel Protection is here to help when the unthinkable happens to your guest's primary private residence.

With ResNexus Travel Protection for travel delays, your guest can get a 100% reimbursement minus the Travel Protection fee should an unexpected home emergency occur 2 days or less before their arrival date that prevents them from attending or completing the booking.

If your guest is able to fix the home emergency and arrive at a later date of the existing booking, ResNexus Travel Protection for travel delays will provide a prorated portion of the booking for the days that the guest was unable to attend.

Required for Reimbursement:
- Picture of the claim submitted to the guest's home insurance company or a police report. We also accept a report from the emergency home fire services


WITH UNEXPECTED CALLS TO DUTY
Your Guest Can Serve Without Worry About Their Booking
ResNexus Travel Protection helps lessen the cost of unexpected calls to duty or work relocations.

If your guest is a member of the armed forces, reserve armed forces, or emergency services and they are recalled to work 14 days or fewer before their arrival date without prior notice, ResNexus Travel Protection for travel delays provides a 100% reimbursement of the booking total minus the Travel Protection fee if the recall prevents the guest from attending the booking.

In addition, if your guest experiences an unexpected work relocation that requires them to move their primary private residence 14 days or fewer before the arrival date, the guest is eligible for a reimbursement.

Required for Reimbursement:
- A letter or note from the guest's commanding officer or line manager to confirm being recalled to work or duty and that it was not their original schedule. For unexpected work relocation, we require a letter from the guest's current employer confirming the relocation details


IF UNEXPECTED COURT EVENTS HAPPEN
Enjoy Peace of Mind When an Unexpected Jury or Court Summons Changes Your Guest's Travel Plans
Nothing throws a wrench into travel plans like court entanglements. With ResNexus Travel Protection for travel delays, your guest can get a 100% reimbursement minus the Travel Protection fee in the event of an unexpected jury or court summons that occurs 14 days or fewer before their arrival date that prevents the guest from attending or completing the booking.

If your guest is only able to attend a portion of the booking due to jury or court summons, ResNexus Travel Protection for travel delays will provide a prorated portion of their booking for the days that the guest was unable to attend.

Required for Reimbursement:
- Copy of the letter requiring jury duty or court summons


WHEN YOUR GUEST'S TESTING DATES CHANGE LAST-MINUTE
Allow Your Guest to Take Their College Exams in Peace
Changes in important exam schedules always seem to happen at the worst times. ResNexus Travel Protection helps alleviate the complications of having to adjust travel plans when the unexpected happens.

With ResNexus Travel Protection for travel delays, your guest is eligible for a 100% reimbursement minus the Travel Protection fee if they experience an unexpected examination date change for a college or university course that prevents them from attending the booking.

In addition, if your guest experiences an unexpected change in an exam date and is unable to complete the booking, ResNexus Travel Protection for travel delays will reimburse the guest a prorated portion of their stay.

Required for Reimbursement:
- Copy of the letter or notice from the school, college, or university confirming the change of date


FOR MORE DETAILS ABOUT RESNEXUS TRAVEL PROTECTION SEE OUR

Support in even the worst of times

One Less Burden, During Your Time of Loss

While it's not something anyone wants to think about, death can happen at any time. With ResNexus Travel Protection, your guest will get a 100% reimbursement minus the Travel Protection fee in the event of an unexpected death of an immediate family member that occurs 14 days or less before their arrival date that prevents them from attending or completing their booking.

And yes, ResNexus Travel Protection does reimburse the family of the guest the cost of the booking should the guest pass away 14 days or less before their arrival date.

Required for Reimbursement:
- Death certificate or other similar medical certificate

5 white stars

Courtenay, The Pettigrew Inn

"The Pettigrew Inn is a ski and hiking destination, so we run into situations where guests might twist their ankle before coming up, and not be able to do what they came for. Or they get injured while they're out on the slopes, and have to leave early. Well during our November break, I looked into ResNexus Travel Protection, and it honestly sounded too good to be true. But it works—our guests get refunded for their reservation, and so do we!"

MAKE RAINY DAYS BETTER

Take Refuge from the Rain and Get Money Back

When the day at your property doesn't go as planned, ResNexus Travel Protection for adverse weather helps make a rainy day a little better. We provide a 100% reimbursement minus the Travel Protection fee if your guest experiences an adverse weather event involving rain at the property that lasts more than 4 hours throughout the day.

In addition, if the rain weather event lasts 2-4 hours, your guest will receive a 50% reimbursement of that day's booking value.

Required for Reimbursement:
- Picture of the rain weather event that includes a self portrait with either live rain or signs of moisture causes by the rain including wet structures, ground, etc. at the booking location. We use the picture's date and time to verify the rain using the National Weather Service

WHEN MOTHER NATURE STRIKES

Don't Get Rocked by a Hurricane

While it's not usually something your guest considers before booking, hurricanes and tropical storms can disrupt their travel plans. With ResNexus Travel Protection for adverse weather involving rain, your guest can get a 100% reimbursement minus the Travel Protection fee if a hurricane or tropical storm impacts the property site including the 50-mile radius 2 days or fewer before their arrival date that prevents them from attending or completing their booking.

In addition, ResNexus Travel Protection for adverse weather involving rain does reimburse your guest a prorated portion of the booking if they need to leave before their departure date due to a hurricane or tropical storm that would affect their transportation.

Required for Reimbursement:
- Picture of the news report or weather website announcing the hurricane or tropical storm. Include the name of the hurricane or tropical storm that prevented them from attending the booking

WHEN THE WEATHER OUTSIDE IS DREADFUL

Reduce the Disappointment of Closed Roads Due to Snow or Blizzard

ResNexus Travel Protection for adverse weather involving rain or snow helps lessen the anxiety of unexpected road closures due to blizzards or severe winter storms. ResNexus Travel Protection provides a 100% reimbursement minus the Travel Protection fee if an unexpected blizzard or other severe winter storm event closes the roads to the property site including the 50-mile radius 24 hours or less before the guest's arrival date which prevents them from attending or completing the booking.

In addition, ResNexus Travel Protection for adverse weather involving rain or snow does reimburse your guest a prorated portion of the booking if the guest needs to leave before the departure date due to a blizzard or severe winter storm that would affect their transportation.

Required for Reimbursement:
- Picture of the news report or weather website announcing the road closure due to a blizzard or severe winter storm

AIRPORT DELAYS CAN HAPPEN

Reduce the Stress of a Canceled Flight

ResNexus Travel Protection helps makes unexpected flight and other transportation cancellations and delays a little less stressful. When your guest selects ResNexus Travel and Transportation Delay Protection, they can get a 100% reimbursement minus the Worry-Free Bookings™ fee in the event of an unexpected transportation delay or cancellation that occurs 24 hours or less before their arrival date that prevents them from attending or completing the booking.

And yes, once the guest or a member of their traveling group arrives at your property, ResNexus Travel Protection for travel and transportation delays will provide a prorated portion of the booking for the days that the guest was unable to attend.

Required for Reimbursement:
- Picture of the guest's airline or other transportation ticket with the notice of cancellation or delay

woman at airport looking at phone which shows missed flight
Airport sign showing cancelled and delayed flights
man with broken down car
Broken RV being towed by truck

IF TROUBLE FINDS YOUr guest WHILE ON THE ROAD

Ease Some of the Burden of a Vehicle Breakdown

ResNexus Travel Protection helps make unexpected vehicle accidents and breakdowns a little less disappointing. With ResNexus Travel Protection for travel and transportation delays, your guest is eligible for a 100% reimbursement minus the Travel Protection™ fee if the guest experiences a mechanical breakdown of the vehicle taking them to the booking 24 hours or less before the arrival date that prevents the guest from attending their booking.

In addition, if the guest suffered injuries from an accident involving the vehicle taking them to the booking and are unable to attend the booking, the guest would be eligible for a 100% of reimbursement of the booking as well.

Once the guest does arrive at your property, ResNexus Travel Protection for travel and transportation delays will provide a prorated portion of the booking for the days that the guest was not unable to attend.

Required for Reimbursement:
- Picture of the vehicle breakdown with the breakdown recovery service invoice. For vehicle accidents we require a police report or incident number. If injured, we require a doctor's note

IF THE UNEXPECTED HITS HOME LAST-MINUTE

Allow Your Guest to Take Care of a Home Emergency Without Worrying About the Booking

Whether it's a home burglary, fire, malicious damage, flood, or theft of travel documents, ResNexus Travel Protection is here to help when the unthinkable happens to your guest's primary private residence.

With ResNexus Travel Protection for travel delays, your guest can get a 100% reimbursement minus the Travel Protection fee should an unexpected home emergency occur 2 days or less before their arrival date that prevents them from attending or completing the booking.

If your guest is able to fix the home emergency and arrive at a later date of the existing booking, ResNexus Travel Protection for travel delays will provide a prorated portion of the booking for the days that the guest was unable to attend.

Required for Reimbursement:
- Picture of the claim submitted to the guest's home insurance company or a police report. We also accept a report from the emergency home fire services

WITH UNEXPECTED CALLS TO DUTY

Your Guest Can Serve Without Worry About Their Booking

ResNexus Travel Protection helps lessen the cost of unexpected calls to duty or work relocations.

If your guest is a member of the armed forces, reserve armed forces, or emergency services and they are recalled to work 14 days or fewer before their arrival date without prior notice, ResNexus Travel Protection for travel delays provides a 100% reimbursement of the booking total minus the Travel Protection fee if the recall prevents the guest from attending the booking.

In addition, if your guest experiences an unexpected work relocation that requires them to move their primary private residence 14 days or fewer before the arrival date, the guest is eligible for a reimbursement.

Required for Reimbursement:
- A letter or note from the guest's commanding officer or line manager to confirm being recalled to work or duty and that it was not their original schedule. For unexpected work relocation, we require a letter from the guest's current employer confirming the relocation details

IF UNEXPECTED COURT EVENTS HAPPEN

Enjoy Peace of Mind When an Unexpected Jury or Court Summons Changes Your Guest's Travel Plans

Nothing throws a wrench into travel plans like court entanglements. With ResNexus Travel Protection for travel delays, your guest can get a 100% reimbursement minus the Travel Protection fee in the event of an unexpected jury or court summons that occurs 14 days or fewer before their arrival date that prevents the guest from attending or completing the booking.

If your guest is only able to attend a portion of the booking due to jury or court summons, ResNexus Travel Protection for travel delays will provide a prorated portion of their booking for the days that the guest was unable to attend.

Required for Reimbursement:
- Copy of the letter requiring jury duty or court summons

WHEN YOUR GUEST'S TESTING DATES CHANGE LAST-MINUTE

Allow Your Guest to Take Their College Exams in Peace

Changes in important exam schedules always seem to happen at the worst times. ResNexus Travel Protection helps alleviate the complications of having to adjust travel plans when the unexpected happens.

With ResNexus Travel Protection for travel delays, your guest is eligible for a 100% reimbursement minus the Travel Protection fee if they experience an unexpected examination date change for a college or university course that prevents them from attending the booking.

In addition, if your guest experiences an unexpected change in an exam date and is unable to complete the booking, ResNexus Travel Protection for travel delays will reimburse the guest a prorated portion of their stay.

Required for Reimbursement:
- Copy of the letter or notice from the school, college, or university confirming the change of date
5 white stars

Billie, Loon's Haven Family Campground

The ResNexus Travel Protection is a big selling point for guests looking to travel but may be nervous about having to cancel and lose their deposits.
FOR MORE DETAILS ABOUT RESNEXUS TRAVEL PROTECTION SEE OUR

SEE WHY RESNEXUS IS TRUSTED BY THOUSANDS OF PROPERTIES

SEE WHY RESNEXUS IS TRUSTED BY THOUSANDS OF PROPERTIES

ResNexus is a customer service company that happens to offer the most amazing hospitality software on the planet. Taking care of you is our #1. We learn about your business, find ways to serve you and to help you grow!
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