Reservation Nexus How would you rate the customer service you receive? |
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Anti-Service
From overseas customer service centers that try to guess the proper response from cue cards in broken English to being told to figure it out on our own from their lacking user manual, anti-service makes us wonder where "customer" has gone from customer service. Anti-service is an expensive time investment that causes us to doubt the state of our proud nation.
Snail-Service
Snail-service makes us want to pull our hair out or throw something as a release to their unresponsiveness. It's like their answering system is in some black hole out in space. How often do their menu options have to change and why is it a maze and a marathon for us to get to a live person? If only 0 connected us to a real person to finish this endless wait time. In reality they are either going out of business (whether they know it or not), overwhelmed or just insensitive. Little by little we take our business elsewhere.
Techie-Service
With techie-service, while they speak English we are not sure if they understand us or if we understand them. Either way it's challenging to extract the answers we need. Sometimes, it's impossible to get the quick and easy answer. It's not a problem for those that have a technical background, but what about us? To test if we have been put through to a techie, let's pretend our computer is slow and see if they can fix it. 1 0 1 0 0 0 1 1.
Red Carpet Service
Red Carpet Service is a refreshing feeling. It's nice to be known by our name instead of by some id or tech support number. When you call, you know and like who picks up the phone and they understand what it means to offer old-style classic customer service. It's the American spirit in its purest form, where someone is assigned to your inn to be your assistant and aid from day one.
You are busy so they perform any setup you require from room pictures to rate changes and much more. You receive training and instruction over the phone, one on one. They cherish the relationships they have with other innkeepers and share with you what has worked for others. True Red Carpet Service comes at no additional cost and with no strings attached.
As you constantly serve and take care of your own guests, wouldn't it be nice to be treated like one yourself? Learn more about Reservation Nexus' unmatched Red Carpet Service.