Reservation Nexus Frequently Asked Questions |
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Reservations
- How do I know when a guest has made an online reservation?
- How do I take a phone reservation?
- How do I block out rooms?
- How do I comp a room?
- How do I tell if I have a minimum night for when the guest wants to stay?
- How do I look up a reservation?
- How do I add or remove a night from a reservation?
- How do I adjust/change a room rate?
- How do I update a guest's information?
- How do I add or remove a payment?
- What is the difference between preferences and reservation notes?
- How do I send a confirmation email?
- How do I print out a receipt?
- How do I add a discount?
- How do I add a retail item?
- How do I cancel a reservation?
- How do I make a reservation tax exempt?
- How do I make a long-term reservation?
- How does Reservation Nexus determine if the guest I enter is already in the system?
- How do I charge a guest a cancellation fee?
- How do guests cancel a reservation online?
- We aren't getting confirmation emails anymore from Reservation Nexus. What has happened?
- How do I fight a chargeback?
- What are good practices that my inn should follow as far as taking reservations?
- How do I import our guests? Can I import our reservations from our old system?
Online Availibility
- One of my rooms shows "Occupied" online while on my guest management it is available. What is happening?
- Why does it say "call us" on the guest side?
- Why are my phones not ringing as much? Should I be concerned?
- With online bookings, why don't you hide the rooms that are not available?
Reminders & Calendar
- How do I create a reminder for myself or my team?
- How do I look up my reminders? How do I clear them?
- How do I know who has looked at my reminder?
- How do I view retail reminders?
- How do I use the calendar?
Settings
- How do I change our contact information?
- How do I update our policies?
- How do I change the colors in Reservation Nexus?
- How do I remove an employee from have access to your system?
- How do I grant an employee access to your system?
- How do I set minimum nights?
- How do I make it so that guests have to stay both Friday and Saturday?
- My taxes are changing, how do I update them?
- How do I offer retail items by phone and online?
- How do I change "Rooms" on the guest side to say something like "Suites"?
- How do I charge the same on Sunday as I do on Friday and Saturday?
- How do I make it so that guests can make same day reservations online?
- I need our rooms to show up in a random order. How do I do that?
- How do I change the default number of guests?
- How do I change my permitted arrival times as well as the preferred arrival time?
- How do I change which credit cards we accept?
- How do I get preferences to show up on the guest side and can I call it something else?
- How do I create room classes?
- How do I change tabs on the guest side?
- How do I change what email we get confirmation emails on?
- Can I get confirmation emails sent to my cell phone?
- How do I display more days in the reservations grid for phone reservations?
- How do I customize our confirmation emails and receipts?
- How do I make the system track where my reservations are coming from?
- How do I put 3rd party tracking scripts like Google Analytics into Reservation Nexus?
- How do I get daily backups emailed to me?
Automatic Credit Card Processing
- How do I set up automatic credit card processing?
- How do I collect automatic deposits?
- How do I process refunds?
- How do I enable credit card processing of phone reservations?
- Can I process credit cards manually instead?
Rooms
- How do I change my rates?
- How do I update a room description?
- I have a virtual tour for each room on my website. Can Reservation Nexus link to that?
- How do I assign room numbers? Why are sorted the way that they are?
- How do I change our room pictures?
- How do I make it so that I have different rates based on how many people stay in the room?
- I need to temporarily remove a room from being available online. How do I do that?
Front Desk & Housekeeping
- How do I check someone in?
- How do I check someone out?
- How do I make a payment?
- How do I know if the room is ready?
Reports
- How do I perform a night audit?
- I don't want a room to show up in reports, how do I change that?
- How do I see what my taxes are?
- How do I compare my revenue and occupany to last year?
- How do I check my occupancy?
- How do I look up cancellations for a given month?
- How do I know if I've already met my after-hour bookings amount for the year?
Marketing
- How do I export an email or mailing list?
- How do I create automatic birthday and anniversary emails?
- How do I create automatic thank you emails?
- How do I create newsletters?
- How do I send out a promotion?