How do I charge a guest a cancellation fee?

A cancellation fee is an added charge. Added charges are listed in Retail items because they are separate revenue from your rooms. If you have already added a cancellation fee to Retail, then just add the cancellation fee to the guest's reservation. Then process the payment and send the guest an invoice showing that you processed the cancellation charge. If you have not added a cancellation fee to Retail items then you will need to add your cancellation charge as a retail item.

Log onto Reservation Nexus -> Reservations -> Search. Enter the guest's phone number, name or information number. Reservations in RED were cancelled. Click on the guest's reservation number highlighted in blue to pull up the guest's reservation information and other details. Or if you already know which dates the guest is staying you can click on the guest's reservation on the 3 month calendar. .

Click on the blue Cancel tab on the right side of the page. This will open the CANCEL RESERVATION? page. When you mark "Cancel this reservation" and click , all room and retail items are cancelled.

Before you click on the button, you will want to add the cancellation charge to the reservation. Click on the blue Retail tab on the right side of the page. Click and then select the Cancellation fee from the list of retail items on available and .

Then process the guest's payment as normal. To learn how to add a payment on Reservation Nexus, click here.

Please call your Red Carpet Professional if you need any additional assistance.

How do I add a cancellation fee as a retail item?

To add a cancellation fee as a retail item, log into Reservation Nexus and go to Settings -> Retail. This will pull up the RETAIL page. Click on

This will pull up the RETAIL ITEM INFORMATION page.

Fill out the needed information on the RETAIL ITEM INFORMATION page such as "Name" and "Price". A description is not needed. Make sure to uncheck any taxes. Once you have unselected all taxes, click to add the cancellation fee to retail.

Please call your Red Carpet Professional if you need any additional assistance.

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