Many times, a potential guest can get interrupted during the checkout process. ResNexus uses permission-based marketing to send that guest a reminder email to finish booking. ResNexus protects your clients' guest information and doesn’t sell it to 3rd-party marketing companies. In addition, we follow GDPR regulations and guests must first agree to receive these types of email communications by selecting a box on your online booking engine.

RMS doesn’t offer built-in cart abandonment tools.

What’s the difference? Google Hotel Ads act as an OTA for your business, with commission-free direct bookings when travelers search for accommodations. Google Ads allow you to advertise your property directly to consumers. ResNexus integrates with both, and gives you the power to manage them from within your ResNexus login.

RMS also integrates with Google Hotel Ads. However, they will charge a $1 online booking fee through this powerful OTA connection.

ResNexus helps your campground get found and get booked by integrating directly with OTAs such as Booking.com, Airbnb, TripAdvisor, and Expedia, as well as Spot2Nite, The Dyrt, Glamping Hub, HipCamp, and BookOutdoors, which are campground-specific marketing channels that accept tent and RV sites. In addition, ResNexus has a unique direct connection to Vrbo that does not use ical. This helps prevent double bookings from having to manually enter in reservations from Vrbo. ResNexus has commission-free pricing options to connect to the OTAs. This means that your business has zero additional commission fees charged by your PMS software. In addition, ResNexus does offer hundreds of additional OTA connections through our partnership with a 3rd party channel manager.

RMS can connect to many OTAs (currently even more than ResNexus) with their own built-in channel manager. In addition, they can use 3rd party channel managers D-Edge, Hotel Link, Resonline, and Siteminder.

If your property doesn’t currently have a map or if you would simply like a new one—ResNexus is here to help. We can provide a detailed 2D map based off of Google that will impress your guests. Maps start at $199.

RMS doesn’t provide map illustration services.

ResNexus achieved Preferred Partner status with both Expedia and Airbnb for building and maintaining a quality integration with these world-class marketing channels. This means ResNexus offers powerful features and capabilities built into the PMS system from these providers.

RMS integrates with Expedia and Airbnb, but has not achieved Preferred Partner status with either.

ResNexus Professional and Premier Editions come with a built-in point of sale system at no additional cost, which makes selling retail items onsite a breeze. In addition, ResNexus integrates with Lightspeed Restaurant POS.

RMS integrates with multiple 3rd-party onsite point-of-sale software solutions including Lightspeed. This means to sell retail items in person your business will have to spend additional money on those integrations.

In addition to over one hundred powerful reports, ResNexus innovated the campground industry with Night Audit functionality. This end-of-day sequence allows you to easily monitor and verify actions taken at your property for each day and generate specific reports to give you an accurate view of your business' performance and balance all transactions. What makes the ResNexus Night Audit so unique is it's ability provide a PDF report with hyperlinks to any transaction in the system. This makes coordination and auditing with your accounting staff or service easy and fast.

RMS provides a number of useful reports for monitoring your business. In addition, RMS does have a Night Audit report.

ResNexus is here to help your business grow. That’s why each month we offer educational webinars that discuss everything from developing trends in the hospitality and campground industries to new ResNexus features to help your business operate more easily. In addition, we have over 500 system tutorial videos. We also share news about issues that affect your business on our website and facebook. In addition, we have an annual training conference called ResNexus Academy.

RMS posts educational blogs and training videos on their website, and has a Knowledge Base called RMS University.

ResNexus launched a mobile app (both iOS and Android) for property managers to help you manage your business on the go. This allows you to perform many of the most important operations you need in the palm of your hand.

RMS does not have a property management app.

In the event the guest cannot make their reservation due to a wide variety of reasons including illness, adverse weather, and other travel delays, they can apply for a 100% booking reimbursement any time up to 14 days before the departure date or up to 30 days after. The automated Travel Protection refund portal looks like your online booking engine and helps reduce the headache of managing the administration of refund processing. In addition, much of the refund or reimbursement process is automatically handled by ResNexus on your behalf. This reduces back-and-forth phone calls or emails with the guest during the cancellation process. The automated Travel Protection portal also lets the guest reschedule and change dates if necessary.

RMS does not integrate with a trip protection service, meaning that your business is responsible for handling all cancellations that may occur last-minute due to illness, adverse weather, or travel delay.

Our innovative ResNexus calendar lets your business see exactly what you need with advanced filters such as payment status, retail items, check-in status, and reservation source. So if you need to quickly see which guests have checked in and ordered retail items, it's only two checkboxes away. It's as simple as that. Need to quickly view all of your Booking.com bookings? In the time it takes to think about it, it's already done. The ResNexus calendar puts you in control, so you can see exactly what you need.

RMS calendar does not provide the same comprehensive filtering options as ResNexus.

ResNexus helps prevent a bad experience from happening again by allowing you to ban a guest from making reservations through your online booking engine. Whether they book online or call in to your business, ResNexus reminds you that the guest is on your naughty list.

Unlike ResNexus, the RMS Booking Engine does not allow you to ban a guest from making a direct online reservation. In RMS, when you disallow or ban a guest, you receive a notification in the RMS back office if they make a direct online booking. Then you or your staff will need to manually cancel that banned guest booking.