Switch from Firefly to ResNexus

ResNexus doesn’t charge reservation fees for bookings from our online booking engine or for over-the-phone reservations taken by your staff. Commission-free bookings save your business money.

Firefly charges $3.50 for each online reservation (including OTA bookings) and for every reservation taken over the phone by your staff and entered into the administrative portal. Firefly recommends you pass this fee on to the guest to make their software “free.”

ResNexus charges a simple flat rate based off of your units and season. In addition, we provide peace of mind with our Lifetime Pricing Guarantee. Rest easy knowing that as long as you own your business, the price of your campground management software won’t increase unless you add more units. We only grow when you grow. That’s just one more form of stability that ResNexus provides.

Firefly’s pricing model is similar to other OTAs, meaning that they charge your campground for every booking. This means that the more online and phone bookings your campground gets, the more commissions you have to pay.

ResNexus websites are affordably priced and include hosting, security, SEO optimization, ADA friendly setup, and initial design! ResNexus also provides additional content writing on your homepage to help increase your Search Engine Optimization. In addition, ResNexus has our price match guarantee, which means you are always getting the website or software for the best price! In addition, ResNexus offers digital relationship marketing services.

Firefly Reservations provides a booking link that can be added as a button on your existing website, but does not provide a service to build a stellar website tailored for your property.

ResNexus helps your campground get found and get booked by integrating directly with OTAs such as Booking.com, Airbnb, TripAdvisor and Expedia, as well as Spot2Nite, The Dyrt, Glamping Hub, HipCamp, and BookOutdoors, which are campground-specific marketing channels that accept tent and RV sites. In addition, ResNexus has a unique direct connection to Vrbo that does not use ical. This helps prevent double bookings from having to manually enter in reservations from Vrbo. ResNexus has commission-free pricing options to connect to the OTAs. This means that your business has zero additional commission fees charged by your PMS software.

Firefly Reservations automatically connects client campgrounds to ReserveAmerica, the OTA associated with its parent company Aspira. These bookings come with a 10% commission in addition to the $3.50 reservation fee. Properties may choose to disconnect from ReserveAmerica in the settings. Firefly also integrates with Airbnb and RV Parky.

ResNexus achieved Preferred Partner status with both Expedia and Airbnb for building and maintaining a quality integration with these world-class marketing channels. This means ResNexus offers powerful features and capabilities built into the PMS system from these providers.

Firefly integrates with Airbnb but not with Expedia. Firefly has not achieved Preferred Partner status with either.

At ResNexus, elevating your business and helping it grow is our passion, and has been since 2004. We love what we do and won't sell to a larger company. We care about the thousands of customers that we serve. We continue our tradition of innovation by continually enhancing ResNexus with benefits such as seamless websites, built-in POS, automatic marketing, dynamic pricing, channel management, credit card processing, utility meter and more.

In late 2021, Firefly Reservations was purchased by Aspira (ReserveAmerica). Reserve America was founded in 1984 as a directory of campgrounds. ReserveAmerica was later purchased by Aspira and much of it’s growth has come from purchasing other companies.

Right from the start your guest can see what they want to see: your campsites and units! If there is no vacancy then the guest can quickly select the 2-month or more calendar and see when the unit is available right from the start. Your guest doesn't have to guess what dates are available.

Firefly's booking engine starts with a landing page that does not show your units until arrival and departure dates are selected. In addition, the main calendar does not show which dates are unavailable. The guest can click on a "view availability calendar" link that does show availability. However, the availability calendar does not add dates when clicked and disappears when you try to enter the dates into the main calendar.

With ResNexus Travel Protection, you can protect your business from revenue losses from last-minute cancellations due to illness, adverse weather involving rain/snow and other travel delays including cancelled flights or vehicle breakdown. Your guests can simply select the Travel Protection option during the booking process, and if they cancel for one of the protected reasons, both you and your guest will be reimbursed 100% of the booking cost minus the travel protection fee.

Firefly does not integrate with or provide a trip protection service. That means if a guest cancels, you’ll only have your own cancellation policies to fall back on.

With ResNexus, potential guests can see your top retail offers and specials right from the start. All your retail items are shown once the guest selects a site—something many of our competitors copied from us. In addition, your guest can choose to shop by special first and the ResNexus Online Booking Engine will guide the guest to select the qualifying dates and units.

Firefly also shows add-ons or retail items after the unit is selected. Unlike ResNexus, Firefly does not allow the guest to shop by special or package first and then select the unit.

The ResNexus Guest Portal allows guests to check in, check out, message your staff, view reservation details, and more! The best part is there’s no app required. All the guest has to do is click the link or scan the QR code, then input their reservation and phone number!

Firefly also provides a mobile Guest Portal solution, as well as a kiosk URL for guests to use a tablet or computer you’ve set up in kiosk mode on your property. Firefly allows guests to make a reservation from the kiosk.

ResNexus allows your property to offer multiple rate types with a simple dropdown menu. There’s only one “Book Now” or "Add" button for each listing. In addition, your guest has the option of shopping by a sidebar special or package first and then selecting the site—a ResNexus-only feature!

Firefly lets you choose from short-term or long-term rate types. However, once selected, the Firefly online booking engine does not allow for other rate type options.

Each individual unit page of the ResNexus booking engine has a calendar that specifically shows the rates and availability for that unit. This is particularly important for high-demand units and classes such as glamping tents and cabins. As mentioned before, if there is no vacancy on the main calendar, then the guest can click on the date field to see a 2-month or more calendar that shows future availability.

Unlike ResNexus, Firefly does not provide individual landing pages per unit or class that show availability. When booking from a map Firefly provides a popup for the unit selected but not an individual landing page.

If your guest accidentally closes the browser window or gets interrupted—no problem—Cart Abandonment allows you to collect potential guest information such as name, email, and phone number and send automated, customizable emails to encourage them to complete their reservation. These automated emails happen within minutes of the guest not completing their purchase. In addition, another email is sent a couple of days later. This gives your business the potential to collect even more revenue without you having to lift a finger.

Firefly doesn’t offer automated built-in cart abandonment emails.

ResNexus is the highest-rated product in the Campground Management Software category on Capterra, with similar ratings on Software Advice. Our highly-trained staff is ready to answer your call–quickly. We also provide emergency support if your business runs into problems after hours and have an extensive library of support videos. We are one of the highest-rated companies in the campground industry!

Firefly has positive reviews on Capterra and Software Advice. We recommend you check out both companies' user reviews found on these sites. They do have a support phone line and a contact form.

ResNexus is here to help your business grow. That’s why each month we offer educational webinars that discuss everything from developing trends in the hospitality and campground industries to new ResNexus features to help your business operate more easily. We also share news about issues that affect your business on our website and facebook. In addition, we have an annual training conference called ResNexus Academy and we provide hundreds of support articles and videos in our back office.

Firefly has currently published less than 20 educational blog posts on their website. Firefly provides system support articles on their Knowledge Base.

ResNexus is one of the fastest-growing campground reservation software services in the industry! ResNexus was created in "the cloud" before most people knew to even call it the cloud—over 20 years ago. We were one of the first cloud-based online booking engines and property management software systems. We bring innovations, integrations, and solutions from multiple hospitality industries to your campground. At ResNexus, elevating your business and helping it grow is our passion, and has been since 2004.

Firefly Reservations was founded in 2020, and was acquired by Aspira, which is also the company over Astra Campground Manager and the ReserveAmerica OTA. ReserveAmerica is one of the few OTA integrations that Firefly has. Firefly is well-rated and continues to grow as Aspira uses Firefly to replace their previous PMS system called "Astra Campground Manager."

Not only does ResNexus have some of the best looking Welcome and Thank You emails, we take your business further with Birthday, Anniversary, and Holiday emails and Newsletters. The best part—we set them all up for you as part of our Red Carpet Service. In addition, ResNexus does have a graphical built-in email builder that lets you change text and add images without having to know html source code.

Firefly provides email contact templates in their back office for reservation arrival, reservation departure, upcoming payment, successful payment, overdue payment, unsuccessful payment, and expiring credit card. However, unlike ResNexus, Firefly does not collect birthday and anniversary dates during the online booking process and thus does not automatically send birthday and anniversary emails using that information.

ResNexus helps prevent a bad experience from happening again by allowing you to ban a guest from making reservations through your online booking engine. Whether they book online or call in to your business, ResNexus reminds you that the guest is on your naughty list.

In Firefly Reservations, you can add guest notes in your system to indicate campers who have a history of bad behavior, but there’s no way to automatically bar them from making bookings at your property.

In the event the guest cannot make their reservation due to a wide variety of reasons including illness, adverse weather, and other travel delays, they can apply for a 100% booking reimbursement any time up to 14 days before the departure date or up to 30 days after. The automated Travel Protection refund portal looks like your online booking engine and helps reduce the headache of managing the administration of refund processing. In addition, much of the refund or reimbursement process is automatically handled by ResNexus on your behalf. This reduces back-and-forth phone calls or emails with the guest during the cancellation process. The automated Travel Protection portal also lets the guest reschedule and change dates if necessary.

When a guest cancels a reservation with Firefly Reservations, you only have your own cancellation policy.

You can enable your software to automatically shuffle your bookings to make room for more campers, while still providing every guest the type of unit they were looking for. The best part is that it happens automatically, no effort required!

With Firefly, if you want to shift around your smaller bookings to make room for more campers, you’ll have to do so manually, which can be time-consuming.

ResNexus launched a mobile app (both iOS and Android) for property managers to help you manage your business on the go. This allows you to perform many of the most important operations you need in the palm of your hand.

Firefly does not have a property management mobile app.

In addition to over one hundred powerful reports, ResNexus innovated the industry with Night Audit functionality. This end-of-day sequence allows you to easily monitor and verify actions taken at your property for each day and generate specific reports to give you an accurate view of your business' performance and balance all transactions. What makes the ResNexus Night Audit so unique is its ability provide a PDF report with hyperlinks to any transaction in the system. This makes coordination and auditing with your accounting staff or service easy and fast.

Firefly provides useful reports to monitor your business. However, Firefly does not have a Night Audit report.

With ResNexus, in most cases you can use your current credit card processor; there is no need to switch. In addition, we offer ResNexus Payments which can match your current rate. Either way, payments are processed and seamlessly funded to your business' bank account. There are no additional fees from ResNexus to process credit cards.

Firefly's credit card processors are BridgePay and BASYS. If your processor doesn’t work with those two options then your campground will need to switch.