Data Privacy

We are committed to protecting the nonpublic and personally identifiable information of all our guests. In order to communicate with you and conduct business, we collect and maintain certain nonpublic and personally identifiable information about you.

We collect information about our guests that helps us process and complete transactions, including:
Personally identifiable information you provide, such as your name, address, phone number, and email address;
Transactional information you provide, such as your credit card and other financial information;
Technical information such as your IP address and computer information collected through the use of cookies.

We do not share your personally identifiable or confidential information such as credit card numbers or financial information.

If you have any questions about this privacy policy or the practices of The Lodge of Whispering Pines, you may contact us at: info@lodgeofwhisperingpines.com

ResNexus

Our property uses ResNexus to provide online reservation services.

Privacy

ResNexus respects your privacy and is committed to protecting it. Your personal information is collected and stored to facilitate online reservations with our property. Basic information concerning your visit to this site is used by ResNexus to improve its service. Your data is never shared with unauthorized outside parties or sold.

ResNexus has complied with the the foundation principles of GDPR from at least 2010 on and is proud to be GDPR compliant with regards to breach notifications, right to access, right to be forgotten, data portability, privacy by design, and data protection officers. For GDPR inquiries please contact our data protection officer at 385.218.2637.

Security

ResNexus uses industry-standard encryption to protect your personal and payment information during and after your reservation. After your reservation is complete, the system removes your credit card information to prevent theft or disclosure. ResNexus meets or exceeds rigorous industry standards for protecting credit card information and is PCI compliant. This PCI compliance has been verified by an external auditor.

As required by law for owner-occupied properties that have more than 5 units*, properties with 6 units or more should provide a unit that is reserved for customers with disabilities. The property should clearly identify these units and describe the accessible features in sufficient detail to reasonably permit individuals with disabilities to assess independently whether the given unit meets his or her accessibility needs. When selecting an ADA designated unit, if you do not have accessibility or other disability needs, please click cancel and select another unit unless it is the last unit available. If you do not meet the American with Disabilities Act (ADA) requirements for this unit and it is not the last unit available, the property reserves the right to change your reservation to another unit without your permission to accommodate customers with qualifying disabilities.

• Email us at support@resnexus.com
• Call us at 385.218.2637