Data Privacy

PacWest Vacation Rentals Data Privacy Policy

Effective Date: 09/01/2024

1. Introduction PacWest Vacation Rentals (“we,” “us,” or “our”) is committed to protecting the privacy and security of the personal information of our customers, employees, and business partners. This Data Privacy Policy outlines the types of information we collect, how we use it, and the measures we take to ensure your data is protected.

2. Information We Collect

Personal Information: We collect personal information that you provide to us when making a reservation, signing up for our newsletter, contacting us with inquiries, or interacting with our website. This information may include your name, email address, phone number, mailing address, payment information, and any other details necessary for booking and managing your stay.

Technical Information: We may collect information about your device and your visit to our website, including your IP address, browser type, operating system, referring URLs, pages viewed, and links clicked. This information helps us improve our website and provide a better user experience.

Cookies and Similar Technologies: We use cookies and similar tracking technologies to enhance your experience on our website. Cookies allow us to remember your preferences and provide personalized content. You can control cookies through your browser settings.

3. How We Use Your Information

Reservation and Payment Processing: Your personal information is used to manage and confirm reservations, process payments, and provide customer support.

Communication: We use your contact information to send you reservation confirmations, important updates, and promotional offers. You can opt out of marketing communications at any time.

Improvement of Services: Technical information and feedback are used to improve our website, services, and customer experience.

Legal Compliance: We may use your information to comply with legal obligations, resolve disputes, and enforce our agreements.

4. Sharing Your Information

Third-Party Service Providers: We may share your personal information with trusted third-party service providers who assist us in operating our business, such as payment processors, IT support, and marketing agencies. These providers are contractually obligated to protect your data and use it only for the services they provide.

Legal Requirements: We may disclose your personal information if required by law, court order, or governmental regulations.

Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business, your personal information may be transferred to the new owners.

5. Data Security

We take the security of your personal information seriously and implement reasonable administrative, technical, and physical safeguards to protect it from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required or permitted by law. Once your data is no longer needed, we will securely delete or anonymize it.

7. Your Rights

Access and Correction: You have the right to access the personal information we hold about you and to request corrections if it is inaccurate or incomplete.

Deletion: You may request the deletion of your personal information, subject to certain legal exceptions.

Opt-Out: You can opt out of receiving marketing communications from us at any time.

Data Portability: In certain circumstances, you may have the right to receive your personal information in a structured, commonly used, and machine-readable format.

To exercise these rights, please contact us at [insert contact information].

8. International Data Transfers

If you are located outside of the United States, your personal information may be transferred to and processed in the United States. By using our services, you consent to this transfer.

9. Children’s Privacy

Our services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete it.

10. Changes to This Policy

We may update this Data Privacy Policy from time to time. Any changes will be posted on our website, and the effective date will be updated accordingly. We encourage you to review this policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions or concerns about this Data Privacy Policy or our data practices, please contact us at:

PacWest Vacation Rentals
PO Box 771, Rockaway Beach, OR 97136
info@letspacwest.com
971-341-1793

ResNexus

Our property uses ResNexus to provide online reservation services.

Privacy

ResNexus respects your privacy and is committed to protecting it. Your personal information is collected and stored to facilitate online reservations with our property. Basic information concerning your visit to this site is used by ResNexus to improve its service. Your data is never shared with unauthorized outside parties or sold.

ResNexus has complied with the the foundation principles of GDPR from at least 2010 on and is proud to be GDPR compliant with regards to breach notifications, right to access, right to be forgotten, data portability, privacy by design, and data protection officers. For GDPR inquiries please contact our data protection officer at 385.218.2637.

Security

ResNexus uses industry-standard encryption to protect your personal and payment information during and after your reservation. After your reservation is complete, the system removes your credit card information to prevent theft or disclosure. ResNexus meets or exceeds rigorous industry standards for protecting credit card information and is PCI compliant. This PCI compliance has been verified by an external auditor.

As required by law for owner-occupied properties that have more than 5 units*, properties with 6 units or more should provide a unit that is reserved for customers with disabilities. The property should clearly identify these units and describe the accessible features in sufficient detail to reasonably permit individuals with disabilities to assess independently whether the given unit meets his or her accessibility needs. When selecting an ADA designated unit, if you do not have accessibility or other disability needs, please click cancel and select another unit unless it is the last unit available. If you do not meet the American with Disabilities Act (ADA) requirements for this unit and it is not the last unit available, the property reserves the right to change your reservation to another unit without your permission to accommodate customers with qualifying disabilities.

• Email us at support@resnexus.com
• Call us at 385.218.2637