Data Privacy

Billie Bear Lakeside Community Club is committed to protecting the privacy of all personal information collected from our guests.

When you make a reservation, we request:
Name in which the reservation is made
Address of above guest
Number of guests in party
Email address and phone number (contact information)
Credit card information for deposit and confirmation of reservation
If you choose to provide the ages of children, we may note that information in our database, towards the planning of summer program events.

By providing this information to us, you consent to its collection and use by us according to the policies outlined below.

How we protect security
Guests’ personal and reservation information is kept in our guest register and reservation database, accessible by password only to those individuals processing reservations. Billie Bear Lakeside Community Club does not share any guest information with third parties.

How we use your information
To process payments
To contact you regarding your reservation or reply to your enquiries or requests
To provide customer service, wherever possible meeting your personal preferences in accommodation, facilities, and services
To maintain a register of guests on the property at any given time
To thank you for your stay and to invite feedback

What regular communications you may expect from us
Confirmation of reservation (at the time reservation is made and, for reservations made before January 1, a second message early in the new year for the coming season)

Annual guest information letter
Message thanking you for your stay with a link to our Guest Survey
Should we decide to expand communication with our clientele, you will have an ongoing opportunity to opt out of any communication not pertaining to your reservation.

Our website
From time to time, we post pictures of activities at Billie Bear on our website. Should you at any time encounter a photograph identifying you or a family member and wish it to be removed, please contact us at rentals@billiebear.on.ca or 705-635-1330.

ResNexus

Our property uses ResNexus to provide online reservation services.

Privacy

ResNexus respects your privacy and is committed to protecting it. Your personal information is collected and stored to facilitate online reservations with our property. Basic information concerning your visit to this site is used by ResNexus to improve its service. Your data is never shared with unauthorized outside parties or sold.

ResNexus has complied with the the foundation principles of GDPR from at least 2010 on and is proud to be GDPR compliant with regards to breach notifications, right to access, right to be forgotten, data portability, privacy by design, and data protection officers. For GDPR inquiries please contact our data protection officer at 385.218.2637.

Security

ResNexus uses industry-standard encryption to protect your personal and payment information during and after your reservation. After your reservation is complete, the system removes your credit card information to prevent theft or disclosure. ResNexus meets or exceeds rigorous industry standards for protecting credit card information and is PCI compliant. This PCI compliance has been verified by an external auditor.

As required by law for owner-occupied properties that have more than 5 units*, properties with 6 units or more should provide a unit that is reserved for customers with disabilities. The property should clearly identify these units and describe the accessible features in sufficient detail to reasonably permit individuals with disabilities to assess independently whether the given unit meets his or her accessibility needs. When selecting an ADA designated unit, if you do not have accessibility or other disability needs, please click cancel and select another unit unless it is the last unit available. If you do not meet the American with Disabilities Act (ADA) requirements for this unit and it is not the last unit available, the property reserves the right to change your reservation to another unit without your permission to accommodate customers with qualifying disabilities.

• Email us at support@resnexus.com
• Call us at 385.218.2637