Data Privacy

Guest House Rental Data Privacy Policy

This Data Privacy Policy outlines how we collect, use, and protect personal information provided by our guests. By booking and staying at our guest house, you agree to the terms described here.

1. Information We Collect
Booking Information: Name, contact details (email, phone number), payment details, and identification (if required by local regulations).
Stay Information: Check-in and check-out dates, room preferences, and special requests.
Communication History: Any emails or other communications you send to us regarding your stay.
Feedback and Reviews: Any reviews or feedback provided through our platforms or third-party booking sites.

. How We Use Your Information
Booking and Stay Management: To process reservations, confirm bookings, manage check-in/out, and provide requested services.
Payment Processing: To securely process payments through trusted third-party providers.
Customer Support: To address questions, requests, or issues related to your stay.
Legal Obligations: To comply with local laws, such as reporting guest information if required by local authorities.

3. How We Protect Your Information
Data Security: We use reasonable and up-to-date security measures to protect personal data from unauthorized access, disclosure, or misuse.
Limited Access: Only authorized personnel have access to your personal information for business purposes.

4. Third-Party Sharing
Service Providers: We may share necessary information with third-party providers, such as payment processors, for fulfilling transactions.
Legal Compliance: We may share information when required by law or to protect the rights, property, or safety of our guests, staff, or others.

5. Data Retention
We retain personal information only as long as necessary for the purposes described or as required by law. Payment information is not stored on our servers beyond what is needed for processing transactions.

6. Your Privacy Rights
Access and Correction: You may request to access, correct, or delete your personal information.
Data Portability: You may request a copy of the data we have collected about you.
Withdraw Consent: You can withdraw consent for marketing communications at any time.

7. Policy Updates
This Privacy Policy may be updated to reflect changes in our practices or legal requirements. The latest version will always be available upon request.

For any questions or requests regarding your personal data, please contact us directly. We are committed to respecting your privacy and handling your information responsibly.

ResNexus

Our property uses ResNexus to provide online reservation services.

Privacy

ResNexus respects your privacy and is committed to protecting it. Your personal information is collected and stored to facilitate online reservations with our property. Basic information concerning your visit to this site is used by ResNexus to improve its service. Your data is never shared with unauthorized outside parties or sold.

ResNexus has complied with the the foundation principles of GDPR from at least 2010 on and is proud to be GDPR compliant with regards to breach notifications, right to access, right to be forgotten, data portability, privacy by design, and data protection officers. For GDPR inquiries please contact our data protection officer at 385.218.2637.

Security

ResNexus uses industry-standard encryption to protect your personal and payment information during and after your reservation. After your reservation is complete, the system removes your credit card information to prevent theft or disclosure. ResNexus meets or exceeds rigorous industry standards for protecting credit card information and is PCI compliant. This PCI compliance has been verified by an external auditor.

As required by law for owner-occupied properties that have more than 5 units*, properties with 6 units or more should provide a unit that is reserved for customers with disabilities. The property should clearly identify these units and describe the accessible features in sufficient detail to reasonably permit individuals with disabilities to assess independently whether the given unit meets his or her accessibility needs. When selecting an ADA designated unit, if you do not have accessibility or other disability needs, please click cancel and select another unit unless it is the last unit available. If you do not meet the American with Disabilities Act (ADA) requirements for this unit and it is not the last unit available, the property reserves the right to change your reservation to another unit without your permission to accommodate customers with qualifying disabilities.

• Email us at support@resnexus.com
• Call us at 385.218.2637