Data Privacy

Guest Privacy Notice (Idaho)

Effective Date: 12/19/2025

Splash Canyon Hotel values your privacy. This notice explains how we collect, use, and protect guest information during your stay at our Twin Falls, Idaho property.

Information We Collect:
We may collect personal information such as:
Name, contact details, and identification
Reservation and stay details
Payment and billing information
Special requests or stay preferences
Security camera footage in public areas

How We Use Your Information

Guest information is used to:
Process reservations, check-ins, and payments
Provide hotel services and customer support
Communicate important stay-related information
Improve operations and maintain safety
Comply with Idaho and U.S. legal requirements

Sharing of Information:
We do not sell guest information.
Information may be shared only with:
Trusted service providers (e.g., payment processors)
Legal authorities when required by law
Data Security & Retention

We use reasonable safeguards to protect guest information and restrict access to authorized personnel. Information is retained only as long as necessary for business or legal purposes, then securely deleted.

Guest Rights
Guests may request access to or correction of their personal information and may opt out of marketing communications, where applicable.

Security Cameras
For safety, video surveillance is used in all public areas. Footage is used only for security purposes and retained for a limited time.

Contact Us
If you have questions about this notice or your personal information, please contact:

Splash Canyon Hotel
Twin Falls, Idaho
📞 208-886-3083
📧 GM@SplashCanyonHotel.com

ResNexus

Our property uses ResNexus to provide online reservation services.

Privacy

ResNexus respects your privacy and is committed to protecting it. Your personal information is collected and stored to facilitate online reservations with our property. Basic information concerning your visit to this site is used by ResNexus to improve its service. Your data is never shared with unauthorized outside parties or sold.

ResNexus has complied with the the foundation principles of GDPR from at least 2010 on and is proud to be GDPR compliant with regards to breach notifications, right to access, right to be forgotten, data portability, privacy by design, and data protection officers. For GDPR inquiries please contact our data protection officer at 385.218.2637.

Security

ResNexus uses industry-standard encryption to protect your personal and payment information during and after your reservation. After your reservation is complete, the system removes your credit card information to prevent theft or disclosure. ResNexus meets or exceeds rigorous industry standards for protecting credit card information and is PCI compliant. This PCI compliance has been verified by an external auditor.

As required by law for owner-occupied properties that have more than 5 units*, properties with 6 units or more should provide a unit that is reserved for customers with disabilities. The property should clearly identify these units and describe the accessible features in sufficient detail to reasonably permit individuals with disabilities to assess independently whether the given unit meets his or her accessibility needs. When selecting an ADA designated unit, if you do not have accessibility or other disability needs, please click cancel and select another unit unless it is the last unit available. If you do not meet the American with Disabilities Act (ADA) requirements for this unit and it is not the last unit available, the property reserves the right to change your reservation to another unit without your permission to accommodate customers with qualifying disabilities.

• Email us at support@resnexus.com
• Call us at 385.218.2637