Availability Calendar
Dates
Guests
Dates
Gabriel's Rest cottage
Gabriel’s Cottage offers a restful space wit...
Raphael's Retreat cottage
Surrounded by rainforest, Raphael’s Cottage offers a peaceful, fully self-c...
Train - Eastbound cabin
This compact cabin offers a queen bed, ensuite bathroom, fireplace, S...
Train - Westbound cabin
The Westbound cabin offers a queen bed, deep bat...
Data Privacy
Data Privacy Policy
At Heaven in the Hills, we respect your privacy and are committed to protecting your personal information. This policy outlines how we collect, use, and store your data in connection with your booking and experience with us.
What We Collect
- Name, address, and contact details
- Payment and billing information
- Booking history and preferences
- Health-related information (if voluntarily provided for wellness treatments)
How We Use Your Information
Your data is used solely for:
- Managing your accommodation and wellness bookings
- Communicating with you about your stay or services
- Processing payments securely
- Providing personalised service and support
- Meeting legal or regulatory obligations
We will never sell or rent your personal data to third parties. Your information is shared only with trusted providers (e.g. payment gateways) as needed to complete your booking or facilitate your stay.
Data Storage & Security
All personal data is stored securely within the ResNexus system and protected using industry-standard encryption and access controls. Only authorised team members have access to your information.
Data Retention
We retain your data only as long as necessary to fulfil your booking and meet our legal obligations. You may request to access, correct, or delete your information at any time by contacting us.
Your Consent
By making a booking or submitting your information, you consent to the use of your data as outlined above.
If you have any questions about our privacy practices, please contact us at info@heaveninthehills.au.
ResNexus
Our property uses ResNexus to provide online reservation services.Privacy
ResNexus respects your privacy and is committed to protecting it. Your personal information is collected and stored to facilitate online reservations with our property. Basic information concerning your visit to this site is used by ResNexus to improve its service. Your data is never shared with unauthorized outside parties or sold.ResNexus has complied with the the foundation principles of GDPR from at least 2010 on and is proud to be GDPR compliant with regards to breach notifications, right to access, right to be forgotten, data portability, privacy by design, and data protection officers. For GDPR inquiries please contact our data protection officer at 385.218.2637.
Security
ResNexus uses industry-standard encryption to protect your personal and payment information during and after your reservation. After your reservation is complete, the system removes your credit card information to prevent theft or disclosure. ResNexus meets or exceeds rigorous industry standards for protecting credit card information and is PCI compliant. This PCI compliance has been verified by an external auditor.All other properties may be subject to title III requirements.
- Email us at support@resnexus.com
- Call us at 385.218.2637
