Data Privacy

🔒 Data Privacy Policy

At Lake Erie Stays, your privacy is important to us. This policy explains how we collect, use, and protect your personal information.

1. Information We Collect

When you book a stay or contact us, we may collect:

Name, email address, phone number, and mailing address

Payment information (securely processed through our booking provider)

Reservation details (dates of stay, property booked, number of guests)

Special requests, preferences, or communications with our team

2. How We Use Your Information

We use your information to:

Process and confirm your reservation

Communicate with you before, during, and after your stay

Improve our services and guest experience

Meet legal, financial, and security requirements

3. How We Protect Your Information

Payment data is processed through secure, PCI-compliant providers (e.g., ResNexus) and is never stored directly by us.

Access to personal information is limited to authorized team members only.

We use reasonable safeguards (encryption, firewalls, secure servers) to prevent unauthorized access.

4. Sharing of Information

We do not sell or rent your personal data to third parties.
We may share your information only with:

Trusted service providers (such as our booking platform or payment processor) who assist us in running our business

Authorities when required by law or to protect the rights, property, or safety of our guests and business

5. Guest Rights

You have the right to:

Request a copy of the personal information we hold about you

Ask us to update or correct inaccurate information

Request that we delete your personal data, subject to legal obligations

6. Cookies & Analytics

Our website may use cookies to improve functionality and collect anonymous usage data. You may disable cookies in your browser settings.

7. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

8. Contact Us

If you have questions about our Data Privacy Policy, please contact us at:
📧 contact@lakeeriestays.com

ResNexus

Our property uses ResNexus to provide online reservation services.

Privacy

ResNexus respects your privacy and is committed to protecting it. Your personal information is collected and stored to facilitate online reservations with our property. Basic information concerning your visit to this site is used by ResNexus to improve its service. Your data is never shared with unauthorized outside parties or sold.

ResNexus has complied with the the foundation principles of GDPR from at least 2010 on and is proud to be GDPR compliant with regards to breach notifications, right to access, right to be forgotten, data portability, privacy by design, and data protection officers. For GDPR inquiries please contact our data protection officer at 385.218.2637.

Security

ResNexus uses industry-standard encryption to protect your personal and payment information during and after your reservation. After your reservation is complete, the system removes your credit card information to prevent theft or disclosure. ResNexus meets or exceeds rigorous industry standards for protecting credit card information and is PCI compliant. This PCI compliance has been verified by an external auditor.

As required by law for owner-occupied properties that have more than 5 units*, properties with 6 units or more should provide a unit that is reserved for customers with disabilities. The property should clearly identify these units and describe the accessible features in sufficient detail to reasonably permit individuals with disabilities to assess independently whether the given unit meets his or her accessibility needs. When selecting an ADA designated unit, if you do not have accessibility or other disability needs, please click cancel and select another unit unless it is the last unit available. If you do not meet the American with Disabilities Act (ADA) requirements for this unit and it is not the last unit available, the property reserves the right to change your reservation to another unit without your permission to accommodate customers with qualifying disabilities.

• Email us at support@resnexus.com
• Call us at 385.218.2637