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Why History Matters for Your Hospitality Business

Howland House Inn Spotlight 

Why History Matters for Your Hospitality Business


Howland House Inn Spotlight 
By Brynne Adamson
Innkeeper Karen Sullivan uses the history and location of Howland House Inn to intrigue guests and get good reviews. Learn how you can use the history of your hospitality business to provide a great stay for your guests.

About the Property

Howland House Inn in Newport, Rhode Island has four suites that are unique and spacious; they have their own color schemes and character. Each room has a separate living room that's perfect for inviting other people over. The Mayflower Suite has original flooring, preserved from when the house was first built.

The Newport, Rhode Island bed and breakfast has modern amenities like split air conditioning, modern locks, private Wi-Fi for each room, TVs and updated bathrooms. Breakfast consists of organic, non-GMO and local ingredients. The inn has its own milkman.

Built in 1750, the house is neither square nor rectangular. The house is held together by wooden pegs and wide beams. The original foundation to the house is still there, so many guests are amazed that it is still standing after enduring an unbelievable amount of hurricanes and blizzards.

Stay at the Howland House Inn to explore all that Newport, Rhode Island has to offer. Guests can go sailing, driving, hiking, sun tanning, etc. There are worldwide festivals hosted in the city, too.   
Howland House Inn

What kind of people stay at Howland House Inn?

The kind of people who stay at the inn are very diverse. We have families, young professionals, Europeans and newlyweds.

We also have the ancestors of the Howlands stay with us. We get to trade off our research that we've done on the ancestral history of the Howland family.

The Howlands came to Newport via John Howland on the Mayflower. He came over as an indentured servant. There were 20 people who fell overboard during a storm, and 19 of those 20 people perished. John was the only one to survive a fall over the Mayflower.

John was released from his indentured status when the Mayflower landed in America. He provided the 13th signature of the Mayflower Compact or the Agreement Between the Settlers of New Plymouth. He was also involved in the formation of the Common Law of Massachusetts.

He married Elizabeth Tilly, who was rumored to nurse him back to health, and they had 10 children together. Researchers have determined that if John had not survived that fall overboard the Mayflower, there would be over two million less Americans, including Presidents George Bush, George W. Bush, and Mrs. Theodore Roosevelt.

The second generation of the Howlands migrated down to Rhode Island to get out of the religious persecution in Massachusetts. The Howland House Inn was owned by Benjamin Baker Howland, who was the sixth generational grandson of John Howland.

There's a whole John Howland society. To be a card-carrying member of this society, you have to prove that you're a direct descendant of John Howland. You have to be within the first six generations.

We get together with the Howland ancestors and pass knowledge around. I can't trace my family history like they can, so it's cool to know their family history.

Guests absolutely love learning about the Howlands because this family is one of the first families that formed America. Why wouldn't you want to know about them? 

 

How did you become an innkeeper?

I was doing the accounting for the owner of the inn. He asked if I wanted to run the inn, and I accepted.

I found that I really enjoyed working in the inn. I have no formal education in the hospitality industry. I grew up in a military family, so I'm great with organization and structure. Innkeeping is a lot of common sense. At the time, I was still doing my accounting plus an art business. So I scaled back on the art business (I still have it and still do it). 


Howland House Inn

Why did you accept the position?

I love meeting the diversity of people. I don't know how to do just one thing at a time.

For 15 years, besides my accounting (that's always been the core of what I do), I had a rare, out of print book business. I went to book auctions, dug into the social scene of Newport and served on chair committees like the Redwood Library's committee. The Redwood Library is the oldest lending library in its original building in the United States.

Unfortunately, when you're dealing with rare, out of print books, you're dealing with fights in the family. People often have total disregard for their family's legacy. They only care about the value of the book.

For instance, I bought some books in Connecticut. As I loaded the books in the trailer a man interrupted me.

The man I purchased the books for told me, "You missed a whole room. You have to take what's in this room or it goes in the dumpster."

Turns out, the man's aunt was an author and playwright. She wrote 30 young adult books and was the first author in America to put girls into sports in a book. His aunt kept every contract, first edition and proof of her authorship from her publisher. The man was going to trash all of that.

I told him, "Your aunt made history!"

"I could care less about that," he said.

So I took them all. I did a lot of research and wrote a book about her life as an author. I checked the Yale University Library's stock and saw it didn't have this woman's books. I was able to donate them to the historic library.

When I closed the book business, I stopped being part of the social scene. I thought I was going to retire and live a quiet life. I did that for a few years, then the innkeeping came up. After being an innkeeper, I realized how much I missed that interaction with people. I thrive on it, and I learn a lot. 


How do you utilize your location to its fullest?

A lot of people want to focus on the glitz and the glamour. I say stick to the historic facts. Be passionate about history because people like to learn about it. You don't have to go into great detail, either. You can drop a kernel here and a kernel there.

I like to tell guests we're right in the middle of a historic district, so they should look at each building from top to bottom. There's a house around here that was built in 1869; it has a rook from chess as a chimney cap. How many houses have that?

I just give guests a little tidbit, and they're eager to come back and tell me what they've found. Know the history of your community and neighborhood. 


Howland House Inn

What would you advise other innkeepers to do to preserve their business' history?

If you have a historical building, do everything you can to preserve that history.

People will buy a building and gut the interior. You just erased a whole bunch of stuff! Keep all the nooks and crannies.

Knowing the facts about the building is good. For example, Benjamin Howland who owned the inn formed the Historic District Commission and one of the banks for Newport. He also was the city clerk and was the only city clerk to have a medal cast at his retirement.

Know what happened a house or two down from you.

You should know what went on around the building of your hotel, bed and breakfast or motel.

For instance, around the corner, there was a baker who was known for his biscuits. If it weren't for him, George Washington's army would've been massacred by the British. The baker sent his girlfriend up to George Washington to warn them about the army.

Put in the whimsical stuff, too, not just the serious stuff. The White Horse Tavern in Newport is the oldest tavern in America. What many people don't know is that it was originally owned by a pirate captain. You should know as much as you can about the historical facts.

Howland House Inn

Why did you decide to use ResNexus?

I researched four different companies and talked to a representative from each one. Our red carpet professional was such a joy to talk to. He was open and honest about everything. We'll talk about whatever business we have, then he'll ask about what's going on in our lives.

You feel like you're part of a family. ResNexus is not just another place to give money to. The company has a nice, personal atmosphere.

I also love how easy to use ResNexus is. I have a goal to learn more aspects about our booking engine on my own time. 
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